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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was filthy. It smelled horrible also like it had flooded. Would not recommend staying there!
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
when arriving the young lady behind counter had no knowledge about the area we were in. We asked about places to eat, she said I don't know. The room had no fire alarm. the cabinets were dirty. The cable or satellite wasn't working the entire time we were there. They kept saying they were waiting on the service provider. The breakfast bar was pretty much empty coffee was out. We asked for 2 extra pillows and the lady behind counter said she would get them to us and that didn't happen we had to go ask again.
Business response:
Thank you for giving us your feedback regarding your stay. Please accept our apologies for our associates not beingresponsive to your needs and for failing to provide you with information regarding the area of our hotel. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service.We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future.We truly hope you will give us another chance to prove our commitment to providing outst... read more
I don't know because at check-in less than 30minutes after booking and already paying for the room, I was informed they did not have any vacancies. It's the middle of the night, my money is gone, and I have no room.
Business response:
Dear Guest, thank you for reaching out to us with your review. We are so very sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
What about reservations was not happy at all. Reservation made but Room was not ready. Was asked to wait until it was cleaned approx another 45 min. I could not wait since it was already late and I needed to attend an event. Nonchalant attitude.
Business response:
Debra, thank you for choosing to stay with us. We apologize that your suite was not ready upon your arrival, causing you to have to wait. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Yuck Waited 15 minutes to check in- behind someone with a missing reservation and the next had an issue with their key. The room was dated, stains on furniture, minimal sheets on the bed, mold in the shower, etc. On the second day my key did not open my door so I went back to the lobby- and again waited 10 minutes behind someone with a lost reservation and another with a key that did not work. Coincidence? Beware.
Business response:
John, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to ... read more
Checked in late and didn’t notice until I woke up that there was a dirty towel hanging from the back of the bathroom door, dust coated everything, garbage hadn’t been taken out from last guest, and the floors were sticky - even the carpets. Told the front desk and left my business card so the manager could contact me. No response.
Business response:
We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue, and your feedback is discussed with our housekeeping team to ensure they provide better services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.