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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathtub was disgusting. No toilet paper on the holder. Chair was torn. This hotel needs to be removed from your listing.
Business response:
We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with the appropriate team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The grounds of the property was clean. My roon however, was not properly cleaned and the curtains were not hung properly. The bracket to hold it up on one side was not there, so it was hanging on one side. I called the front desk to advise them of situation so I would not be charged an incidental fee and her response was "I thought they fixed that". She did not offer for us to change rooms or anything. The bathroom could have been cleaned better. I also don't like that house keeping only cleans rooms the those who stay for a... read more
Business response:
Please accept our apologies for the cleanliness and maintenance issues you experienced in your bathroom. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, we are sorry you were unhappy with the hotel's policy. We encourage you to try us again in the near future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Pay 2 dollar more and stay somewhere else. -Toilet Flush did not work -no courtesy -clean room less than once a week
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to read your review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Horrible customer service. Customer service is not their priority. When we arrived, at 6:30 pm, there was a handwritten note on the desk directing us to dial 0 for assistance. We tried dialing zero but the phone did not work. We waited 15 minutes for someone to show up to the desk. Once we entered the room we noticed there was no coffee pot. On our way to dinner we asked for One and stated we will pick it up when we return. When we returned, she had forgotten and had to go get one. The hotel advertises grab and go breakfast ... read more
Business response:
We are sorry for the poor service you received during your stay. Your concerns have been shared with the team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please know, to ensure cleanliness of kitchenware upon check-in, these items are kept at the front desk. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Lack of maintenance. The hotel didn’t have breakfast. The bathroom fan didn’t work. Smoke smell in the room. The door safety look didn’t work. The phone didn’t work.
Business response:
Francisco, thank you for being our guest. We are disappointed reading about the maintenance issues in your room and the smoke smell which made for an unpleasant experience. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
It was horrible. There was cigarette smokers on that floor and the family next door kept slamming the doors.
Business response:
Thank you for sharing your concerns. Please accept our apologies for the inconvenience caused due to other guests which impacted your stay with us. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please give us another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Look elsewhere Very unfortunate experience at this hotel. I have stayed in multiple extended stays in the past and not had such issue, but everything from room cleanliness to service and amenities was exceptionally poor. I arrived late on my check in night and found wads of hair in my bathroom including both on floor, in tub, and even plastered to the wall. I was informed the hotel was sold out, and they had no one at that time to clean the bathroom. So I cleaned it myself at least to make useable for the night, and informed... read more
Business response:
Jonathan, we apologize that our staff didn’t action your complaint regarding the cleanliness issue in your room which impacted your stay. Your feedback is important, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
This hotel is pretty poorly managed. I know that it is an extended stay hotel but some service would be nice. We checked in, the attendant said I want to make sure the room is clean that should’ve been done before u issued the room. My tv did not work for both the days I was there. I notified front desk the first morning when I returned I returned to a filthy room with caulk all over the floor and desk and tv parts on the kitchen counter. And a tv that was still not working. The WiFi also didn’t work. I wanted to pay an addi... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We want to offer our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.