Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Daniel 

on Expedia

8 years ago

Horrible beyond description... Terrible. Room/rug was dirty. We were locked out and no service was available to get us back in for more than 4 hours. Our mother could not access to her medications for hours. Receptionist was very kind and understanding, but she was helpless. Management and maintenance didn't come to her aid until we had to report to the district manager. 

Anonymous 

on Expedia

8 years ago

Dog friendly hotel. The check in staff was awesome When we were about to leave, I checked all the drawer , the cabinet Becaus I do not want to leave anything and I clean up as much as I can . There was a cockroach under the sink. I was so scared 

Ted 

on Expedia

8 years ago

Would not stay here again My story was quite poor. The room smelled really bad, leftover smoke. 

Victoria 

on Expedia

8 years ago

Not what I expected The staff was very friendly and helpful. Would definitely rate them a 4+. Overall the room was decent, my biggest complaint (and maybe this is because I have never stayed in an Extended Stay before) There we no amentities...shampoo, conditioner etc. No coffee pot in room, no ice machine (told I had to buy my own) !! I guess since they usually rent long term they dont provide anything but towels and a bed. Wish they would have mentioned this when i made my reservation. Also, the guest lobby bathroom was di... read more

Anonymous 

on Expedia

8 years ago

Nice outside and horrible inside (dirty and creepy I arrived midnight, I was given a room. I opened it and it was a towel droped in the flor. I closed the door and I was walking back to the reception when a man comes out to the hall in underware asking me what was wrong. I told him that they gave me the same room and I apologize. When I told the receptionist ( a cleaning lady covering the night shift) she mentioned first, how come? then she acknwledged that it has happened before. She look into a list and the she told me "yo... read more

Anonymous 

on Expedia

8 years ago

hotel from hell spongy mattress....one side table next to one side of bed. Extra pillows, towels, coffee maker had to be picked up at the front desk....room was barren from what would be standard supplies at any other hotel. Staff was curt and not helpful. The elevator floor was covered with a thick googy spill for an entire day. Temperature was impossible to regulate. Complimentary breakfast consisted of stale energy bars. Never never again.... 

Kimberly 

on Expedia

8 years ago

No wonderful breakfast athe all. It was horrible. No wonderful breakfast athe all. It was horrible. 

Anonymous 

on Expedia

8 years ago

Dirty and Dirty Room and hallways and doors. They mention on the website about a breakfast, but nothing than a terrible test coffee machine.