Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Anonymous 

on Expedia

8 years ago

Awful I paid for 2 rooms, both with 2 beds. The rooms I got were singles. After 700 miles of driving in the rain, my family and I were too exhausted to complain. BTW, the clerk was not present at the front desk. He came from outside of the building after we called. I found trash under the bed(food wrappers and toys) . There was no trash receptacle in the room or the bathroom. The complimentary toiletries seemed incomplete. Finally, "Breakfast" was cereal bars and coffee. Complementary breakfast and location was the reason I... read more

Louise 

on Expedia

8 years ago

Checking in was not easy Well, we reserved and paid online because we knew it would be late when we checked in. I was told if I couldn't find my email confirmation he couldn't help us?? My phone was dead so after all of that he walked us into a used room with food and covers on the floor but not before the card didn't work and he said well sometimes they don't work :).. Another 20 minutes later and we were walking into a completely different room than what we booked. . paid extra for a room with a couch and one king got two ... read more

Julia 

on Expedia

8 years ago

Unclean. Not at all what was mentioned. Dirty. 

K 

on Expedia

8 years ago

Never stay here The repugnant smell of cigarettes met us as we entered the lobby. when we arrived at 5 our room was not ready. The manger on duty was checking in guests as well as cleaning rooms as guests arrived. The room was far beyond my expectations of cleanliness. Due to the overwhelming smoke odor throughout the hotel we left within 30 minutes of checking into our room. This place is reasonably priced but definitely not for the classy or clean. I will never stay here again! 

Anonymous 

on Expedia

8 years ago

Reserved a non smoking room and got a smoking room. It smelled horrible. Asked for nonsmoking and they said they couldn't change it. Had a 6 month baby with me. Never again. 

Jhonda 

on Expedia

8 years ago

It was a huge inconvenience! I booked my room on-line and once i got there i was told someone was occupying my assigned room and i was told this twice! then i was told i didnt have a room and would have to work with hotels.com for my reimbursement! Terrible! 

Anonymous 

on Expedia

8 years ago

Not impressed! Although I was not thrilled about the general upkeep of this hotel I will say that the bed was comfortable and I did eventually sleep well.