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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as expected!! 2 star !
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Room was run down and front desk staff did nothing to help, plus charged me twice for the stay.
Business response:
Thank you for choosing us. We are sorry our front desk staff impacted your experience in a negative way. Our goal is total guest satisfaction, so we are taking steps to make sure that we consistently meet that goal. Please reach out to us regarding the billing issue as we will be happy to assist you. We encourage you to try us again in the near future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Not very clean. Broken key doors to get into hotel
Business response:
Thank you for being our guest and for sharing your feedback.We sincerely apologize for the housekeeping issues you encountered during your stay. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we fell short in this case.We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in our area. Sincerely, Hotel Management
Extended Issues America We were there for a soccer tournament, our first room was horrible, was made and smelled of cigarettes, our final room was ok. Shower curtain needs lowered, pillows are small, bring your own and the beds are hard. But you are close to good food. Oh yeah the side doors dont work so dont get a end room.
Business response:
Thank you for your review of our hotel. We are sorry for the difficulties you encountered in your rooms. Your comments will be shared with the respective teams so that corrective measures can be taken to improve our future guest experiences. We appreciate your feedback and hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
The hotel looks really great from the online pictures and on the outside. The room was outdated & not the cleanest. I cleaned & disinfected everything before using anything. The floor of the tub was peeling & the caulking was molded. I would not stay here again even though the location is perfect!
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next vis... read more
While the cleanliness of the room was adequate, the cleanliness of the rest of the hotel was sub par and decor is old and outdated. The hallways were dingy and dark.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
After checking in I was informed that the cable was out. There were no hangers in room
Business response:
Thank you for choosing Extended Stay America for your recent visit. We are glad you had an overall great stay with us except for a few exceptions. We have reviewed your feedback and look forward to welcoming you back again soon! Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Free parking, grab and go breakfast! There was a laundry unit and a vending machine. The front desk had kitchen supplies for those who needed it.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.