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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the receptionist need to be retrained again on cus When I showed up at the hotel just checking in for my reservation a male receptionist had me thinking that he was working on my paperwork he walked away from the desk and left me standing there to go do rounds in the hotel once I got checked in with another receptionist she had a very nice personality she thought the same thing that he was working on my paper work.i went to my room there was no trash can the sink was dirty the tub was dirty and I just did not have a comforta... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Would rather sleep in the street then and that pla Arrived bathtub was filthy called front desk they said nothing they could do about it would take care of it in the morning left for the day came back bathtub and room was never cleaned again people hanging out in the hallway and the lobby drinking alcohol no security cameras anywhere outside or on 2nd or 3rd floor will never stay there again very disappointed in the service was there with my daughter and son-in-law and two grandkids and very disappointed with this
Business response:
Jerry, thank you for your review. Please accept our apologies for the cleanliness issues you encountered in your room and for not resolving to your satisfaction. Please be assured that we have discussed your feedback with the concerned teams, and we're taking appropriate steps to make sure future guests do not experience the same problems. Also, knowthe safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our ho... read more
We were there from Monday to Friday and the room was never cleaned. A/C barely worked and when it did it was very loud.
Business response:
Tom, we appreciate you staying with us. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. Your feedback in regard to the air-conditioning unit will be shared with our maintenance team so that corrective measure ca... read more
We stayed at your hotel because we had to evacuate North Carolina due to hurricane Florence. I was very disappointed in the condition of the room. It was dirty. The air condition leaked and the carpeting was all wet. The cabinets inside were extremely dirty. The pots and pans looked like they haven't been cleaned in a year. Your web site said that there was continental breakfast and free wireless internet. The breakfast was grab and go. We were without internet for a day and a half. Kept getting the runaround why it was out.... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We will verify the information on our website is current and accurate so our guests are aware of our amenities and offerings. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Mana... read more
There is no breakfast! Just grab and go muffins and cold coffee. I selected this property because of the breakfast and location. Few steps away you have way much better options. Internet was not an option, room smells like smoking one and, they charged me for 3 nights when my reservation says 2. They "cancelled that transaction to charge for 2 and I end up charged for 5. Still waiting for the manager to call me back.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. We take guest feedback very seriously, and as a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Get what you pay for Smells, old , needs to be upgraded. Never will stay again.
Business response:
Thanks for reviewing our hotel. Fresh, clean and comfortable accommodations are essential for every guest and we apologize for this oversight in your room. This has been addressed with our team, and we hope you will give us another chance to provide you with a better stay. Sincerely, Hotel Management
This is the second time I stayed here. First experience went well. This time I arrived a little early and was told I would have to pay extra, I'm fine, but then they have a brand new system and the staff had multiple issues and I ended up waiting an hour to check in. They ended up not charging the extra because of the wait. Then, the room was shabby, and I was not impressed. The maid came two min after checking to ask if I was leaving. The room was already clean, so why did she come knocking on my door??!! Then when I tried ... read more
Business response:
Bonnie, thank you for returning to stay with us. We are sorry for not meeting your expectations with our service and your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Regarding your concern about the receipt we would like to mention that while making the reservation from the third party website, a guest usually gets the receipt at the same point of time. We hope to have the opportunity to make it up to you on a future visit... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Grab and go breakfast??? This morning I dialed zero to speak to the front desk and was put on hold for over 5 minutes only to be speaking to someone that clearly was at the same hotel as I was. I simply wanted to ask if they were serving breakfast down stairs. She has to check her sources but then confirmed that there was breakfast being served. Ok so I head down to get some food and I ask the girl behind the counter where they were serving breakfast and she point to the side of the desk where there was a coffee pot with pla... read more
Business response:
Fred, thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.