Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Victoria 

on Expedia

8 years ago

Not what I expected The staff was very friendly and helpful. Would definitely rate them a 4+. Overall the room was decent, my biggest complaint (and maybe this is because I have never stayed in an Extended Stay before) There we no amentities...shampoo, conditioner etc. No coffee pot in room, no ice machine (told I had to buy my own) !! I guess since they usually rent long term they dont provide anything but towels and a bed. Wish they would have mentioned this when i made my reservation. Also, the guest lobby bathroom was di... read more

Anonymous 

on Expedia

8 years ago

Nice outside and horrible inside (dirty and creepy I arrived midnight, I was given a room. I opened it and it was a towel droped in the flor. I closed the door and I was walking back to the reception when a man comes out to the hall in underware asking me what was wrong. I told him that they gave me the same room and I apologize. When I told the receptionist ( a cleaning lady covering the night shift) she mentioned first, how come? then she acknwledged that it has happened before. She look into a list and the she told me "yo... read more

Anonymous 

on Expedia

8 years ago

hotel from hell spongy mattress....one side table next to one side of bed. Extra pillows, towels, coffee maker had to be picked up at the front desk....room was barren from what would be standard supplies at any other hotel. Staff was curt and not helpful. The elevator floor was covered with a thick googy spill for an entire day. Temperature was impossible to regulate. Complimentary breakfast consisted of stale energy bars. Never never again.... 

Kimberly 

on Expedia

8 years ago

No wonderful breakfast athe all. It was horrible. No wonderful breakfast athe all. It was horrible. 

Anonymous 

on Expedia

8 years ago

Dirty and Dirty Room and hallways and doors. They mention on the website about a breakfast, but nothing than a terrible test coffee machine. 

Anonymous 

on Expedia

8 years ago

Awful I paid for 2 rooms, both with 2 beds. The rooms I got were singles. After 700 miles of driving in the rain, my family and I were too exhausted to complain. BTW, the clerk was not present at the front desk. He came from outside of the building after we called. I found trash under the bed(food wrappers and toys) . There was no trash receptacle in the room or the bathroom. The complimentary toiletries seemed incomplete. Finally, "Breakfast" was cereal bars and coffee. Complementary breakfast and location was the reason I... read more

Louise 

on Expedia

8 years ago

Checking in was not easy Well, we reserved and paid online because we knew it would be late when we checked in. I was told if I couldn't find my email confirmation he couldn't help us?? My phone was dead so after all of that he walked us into a used room with food and covers on the floor but not before the card didn't work and he said well sometimes they don't work :).. Another 20 minutes later and we were walking into a completely different room than what we booked. . paid extra for a room with a couch and one king got two ... read more

Julia 

on Expedia

8 years ago

Unclean. Not at all what was mentioned. Dirty.