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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overpriced Budget hotel The sheets were dirty and only had one towel. Your room is not cleaned daily, only when you leave. If you’re going to stay for an “extended” period I’d look else where. Overall not recommended.
Business response:
Josh, thank you for staying at our hotel. We are sorry you were unhappy with our hotel policy in regard to housekeeping service and regret the inconvenience caused. We hope to host you again soon. Sincerely, Hotel Management
The worst...dont waste your time This place sucks!! I stayed in one of the best rooms they had to offer. My room stunk (smelled like stinky feet and corn chips) when I checked in, the WiFi sucks, cable TV sucks (they use satellite cable so hope that the weather is nice unlike how it was for me; even when the weather wasn't crappy I still had no cable tv signal), my microwave was filthy (I honestly feel that I was given a room that wasn't housekept), the location is in the middle of nowhere (you have to travel a mile or more ... read more
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Do not come here The hotel has charged me for extra nights without telling me. The room was not cleaned well before we got there for example clumps of hair in the shower, room not vacuumed , towels are dingy and shedding. The lights didn’t work in the first room they put us in so they put us in a second room. Smells like cigarettes in the hallway but we get charged a smoking fee when we were using an oil Diffuser. Save your money for a better hotel.
Business response:
Sabrina, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while being here and the inconvenience it caused to you. Your feedback regarding the cleanliness and the lighting is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. With regard to your billing query, please feel free to communicate with us out at our front desk as they will be happy to resolve your queries. Counting on yo... read more
Hotel from hell... Ants, No room service, No breakfast, No ice machine..
Business response:
We apologize for the inconvenience caused due to the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our... read more
When we arrived another guest was asking for toilet paper and clerk handed her the toilet paper over top my head. Our room had no forks, spoons or plates, bugs in the room, towels and wash clothes dirty, we asked for spoons and forks she gave us 1 spoon, 1 fork, 1 plate and 1 bowl.for 2 people. I have stayed at other residence Inn and this was the worst. I will be calling corporate very soon. This was my anniversary and we were going to stay longer but we went to another hotel
Business response:
Lafonia, we are so sorry for the difficulties you experienced. We pride ourselves on welcoming each of our guests, and we are sorry this was not your experience. Rest assured we are following up on your concerns to ensure we are well poised to serve you better in future. We hope you will give us the opportunity to make it up to you on your next stay. Sincerely, Hotel Management
There was no toliet paper. Lovely view. Staff messed up my confirmation time.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
No lights and old. The room was dank and smelled old. Almost all of the lights in the room did not work.
Business response:
Boris, thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Dirty Left and went and went to a different Hotel it was so bad! sk
Business response:
Thanks for evaluating your visit to our hotel. Please accept our sincere apologies for the inconvenience you encountered with regard to the cleanliness of our property. Such feedback is taken seriously, and we assure you we are taking the corrective action to ensure our future guest aren't similarly impacted. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Just cleaning problem We have complain regarding cleaning we ask mony time for cleaning no body lesson
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue and not explaining our hotel policy. Our cleaning service is designed for offering minimal intrusion to our guest’s home-like stay, however, we are happy to offer this service to you at a minimal fee. We will make sure our front office team communicates this without fail going ahead. Your feedback for cleaning will be utilised to improve our service level going ahead. Please give us a chance to regain your trust and earn your highest marks in the... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.