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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I'm so sorry. . . . "I'm so sorry" was the tune of the week'. The tv doesn't work - 'I'm so sorry'. Could we change out of a handicapped room - we didn't order one - 'I'm so sorry'. The air conditioner is louder than the Metro going by the windows, can you send someone to look at it - 'I'm so sorry'. The room needs a good cleaning, it smells and there's crud in the corners of the shower - 'I'm so sorry.' Two of our party got sick and eventually we had to leave...they did do good on that item and gave us back our money for th... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Ok for extended stay, but worn and limited ameniti Only a pack-n-go breakfast of granola bars and ever those we're all gone by 7 am. Hotel staff seemed to think that was fine. No ice machine and was told to use the ice cube trays in the frig, but my room had none. Common areas needed vacuuming.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
First night my wife broken out in hives. Called the front desk the next day, due to coming back to the room after an outing to find now new linen. Wife asked why house keeping never came to the room, the front desk person stated. House keeping comes once a week, and wont be back to next friday! Thats unacceptable.
Business response:
Thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during... read more
We arrived at the hotel at 11pm to check in having booked and prepaid in advance through Expedia. We were promptly told the hotel had overbooked and there were no rooms for us. With all of the surrounding area hotels booked up we had to travel 30 minutes further away from the event we were attending at National Harbor. The manager was unable to help us and had no suggestions of where we could potentially find a hotel. The other 4 families (some with very young children) were equally as frustrated with their experience.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
I saw a bug on my bed.
Business response:
Thank you for staying with us. We are sorry for the "uninvited visitors" you reported in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are also sorry for the internet issued you encountered. Your comments have been shared with my engineering team to resolve the issues. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Not such a good experience :( It was evident that there was smoking in the room which caused me to suffer from a violent migraine for two days - not fun!! The bathroom did not have a tub which was frustrating causing water to excessively fall onto the floor and damaging it. Also, you could hear everything in the other rooms, doors closing forcefully, someone attempted to enter the room in the morning with a key never apologized and did not even close the door - luckily I had the latch on???
Business response:
Randa, please accept our apologies for failing to deliver the exceptional stay you deserved and for the numerous issues you encountered. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will consider giving us a chance to redeem ourselves at a future date. Sincerely, Hotel Management
The halls and the lobby smelled of mildew. They didn't have pots and pans. The staff not very helpful. The shower had black mold.
Business response:
Janessa, thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We have shared your concerns with our housekeeping team to ensure a review of our procedures. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will give us another chance to provide you with the excellent service you should always expect from us. ... read more
Business response:
Daniel, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
We had to be switched due to a loud dog barking in the room next to us. The desk person didn't know the area to recommend a place to eat. The room we moved to was dirty. The shower had hair on the wall and the tub was not scrubbed down. We will not choose this chain again
Business response:
Please accept our most sincere apologies for the cleanliness issue you encountered in your other room while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. Please give us a chance to regain your trust and earn your highest marks. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.