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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
this hotel was a terrible decision the sheets were dirty with pieces of garbage between one and the other. Under the sofa bed it was very dirty. There were no pillows for the people who slept on the sofa. No one answered our calls to replace the sheets, I had to go to the front desk and ask for clean sheets and the person treated me very unkindly
Business response:
Pablo, thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and service issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
There was no coffee or muffins at 8 am. The bedspread was stained. Carpet was dirty. No wash clothes in room. I would not stay there again.
Business response:
Leola, thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
good location easy to get to DC but cherry blossoms not out and was cold
Business response:
Chet, thank you for the review of our hotel. We are sorry we missed meeting your expectations and regret the inconvenience caused. We value your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Oscar, thanks for being our guest. We apologize for not being at our best and hope you will give us an opportunity to make it up to you. Sincerely, Hotel Management
Sub par No shower curtain, the TV remote was under the bed with a lot of other garbage, and the room had not been dusted in awhile.
Business response:
We sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
It was terrible. It looks long till someone opens the door for us. The night shift receptionist was unhelpful The card given to us wasn't working and we have to call for the reception to open both doors. The only thing good is the morning shift worker have the very best customer service.
Business response:
Thank you for taking the time to give feedback regarding your stay with us. We were sorry to read you had an unpleasant experience with one of our team members. We will review the incident with our team to ensure we are always delivering the warm hospitality we normally provide. Thank you again for your feedback, and we hope you will give us another chance to serve you in near future. Sincerely, Hotel Management
Save yourself & don't stay here. DO NOT BOOK A ROOM HERE. THIS IS A DUMP. Actually you'd get better service and cleanliness from an actual trash can. I stayed there for 3 unfortunate nights (too busy to move to another hotel) and I regret every moment. The entire stay, the elevator was FILTHY with the same spit on the wall, leaves, grubby finger marks, and grime on the floor. The stairwell smells like animal urine...also remained filthy. The same leaves were on the floor in the hallway the entire time. Disgusting spatters & ... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Managemen... read more
Strange hotel In the middle of nowhere. You have to carry all dishes with you to make use of the kitchen. Extended stay...not for 100+ a night. Front desk 90 percent of the time empty. Breakfast low, low, low level, the worst I have seen.
Business response:
I apologize for the disappointing stay you had with us. We are extremely sorry you were not pleased with your stay and regret the inconvenience it caused. I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.