This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not book this hotel, dirty and bad service Stayed a Friday and Saturday night. Hotel room was dirty with a sticky mess on the kitchen floor area. The first night, someone attempted to open our door by shaking the handle and pushing hard and trying to unlock it, and when we said we were in the room and asked who was there, they then slipped a brochure for food delivery service and left. Very unsecure feeling. There was a card in the kitchen that stated if you wished for kitchen supplies (pans/silverware/dishes/etc) for you... read more
Business response:
Annastasia, we failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please also accept our sincere apologies for the service issues you encountered and the inconvenience it caused. We value your feedback and will share it with our entire team to ensure we are more cons... read more
Bed was very uncomfortable as were pillows. Room not very cold
Business response:
William, thank you for your candid review. We are sorry for the inconvenience you had with your room. We have shared your concerns with our maintenance team to check the issue and treat it immediately. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Never again Sketchy place. No one at desk and when she arrived was unfriendly. I dont recommend this hotel
Business response:
Thank you for sharing your feedback. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. The lack of responsiveness of our staff is unacceptable. We have training in place for our associates to practice the true meaning of hospitality, so we apologize that we fell short of this in your case. We are meeting with the team to address these issues so they do not occur again. We appreciate your business and hope you will consider staying wit... read more
Regret staying here To begin, the lady at the front desk was extremely rude. Then to room smelled really bad. There was a barking all day and night. The hotel mentioned free breakfast. All they had was bagged muffins and a pot of terrible coffee. When asked for water, the rude receptionist pointed at the vending machine.
Business response:
Natali, please accept my personal apology as well every assurance we will be working to address the concerns you outlined. We are extremely sorry for the cleanliness and service issue you experienced while you were here. Your review will be taken as a tool to ensure that all procedures within our housekeeping and front desk departments are being followed. I will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I truly hope this unfortunate situation will not prevent you fro... read more
Very bad maintenance, not polite reception. Not clean. Very poor breakfast.
Business response:
Venkata, I apologize that we failed to provide you an exceptional stay. We're sorry you experienced so many difficulties during your stay with us. Our respective teams are taking appropriate steps to ensure future guests do not encounter the same issues. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Smoky non-smoking room. This place is a dump. Disappointed in the Extended Stay brand.
Business response:
Please accept my personal apology as well every assurance we will be working to address the concerns you outlined. We are terribly sorry for falling short of expectations during your visit. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Disappointing Stay I have stayed at this property several times over the past two years, since it is close to bike trails and Old Town Alexandria. Over the past two years, it has gone down hill. On my last visit, there was screaming in the hallways during the middle of the night. On this visit, there were unsavory persons hanging around the front of the hotel during most hours. I did not feel safe and would not choose it again.
Business response:
Richard, I apologize that we failed to provide you an exceptional stay. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
Not recommended Very outdated. My non-smoking room reeked of smoke. Only semi-clean.
Business response:
Michael, thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. We value your business and hope to welcome you once again to our hotel. Sincerely, General Manager
Business response:
Thank you for your rating. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.