Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Dana 

on Expedia

9 years ago

Awful experience and expected more. I was extremely disappointed in this Hotels.com reservation at the Extended Stay America. While I didn't expect luxury comfort, I do expect a minimum of service and hotel amenities. I checked in late and there was no front deck representative. I was provided my room key by someone from the housekeeping staff. The air conditioning was not working and the room was hot, not warm but hot. I realized I had no options since no one was working the front desk. I had a horrible evening in this prop... read more

Anonymous 

on Expedia

9 years ago

Terrible Service and Poor Comfort Smells like musty moldy smoke throughout the hotel Key didn't work 5 different times and had to get a new one Locked out of hotel at night as a result of the key situation and had to call to be let in Front desk employee was the most casual employee Ive seen working at a hotel (eating a pizza while helping guests is weird) Overall a really uncomfortable stay. 

Stepehn 

on Expedia

9 years ago

Staff opened the door at 12:30am. This was a disgusting hotel. The pictures online must be from the day this hotel opened. The bathroom had mildew and the whole room just had a dirtiness about that can be described (stains, dirt, sticky services, etc). The icing on the cake was when a staff person attempted to open the at 12:30 in the morning to let a drunk man into "his room," WRONG this wasn't his room and why did the employee not verify that fact. Thank goodness the inside security latch was used so the door only opened 4... read more

Angela 

on Expedia

9 years ago

HORRIBLE experience I don’t know how a hotel room that I booked, AND PAID FOR IN FULL, a month in advance was not available to me when I got to my destination. I don’t know if Extended Stay gave my room away or if Hotels.com really doesn’t “confirm” with the hotel that you have booked a room. However, I WILL NEVER book through Hotels.com again. I will tell everybody I know that is planning on traveling that we were completely stranded at 3:00 in the morning, in a different state, without a hotel room, that was booked and pai... read more

Alina 

on Expedia

9 years ago

Awful service nothing but expensive motel by hour The hotel staff at front desk literally cussing as she decided to QUIT while I was needing paperwork printed, breakfast, invoice on Check out and to pay! Horrible experience. Breakfast was granola bar and coffee. Poor wifi. Loud hallways. No one cleaned room entire 3 days. Stole towels off the maids cart 

Stephen 

on Expedia

9 years ago

A cost effective DUMP! This was a place of choice for some time, until this stay. Over the past few months it has rapidly gone down hill. Dirty, the hallways and rooms smell of cigarette smoke, damp, the coffe pot they gave me had old coffee grinds with mold growing out of it. Disgusting. Unresposive and rude front staff. Both told me they would bring me a codffice pot and, after two hours, I went down, got the moldy one, went back down and got a new one. This was an aweful experience. NEVER AGAIN!!! HORRID!!!!