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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Hospitable A lot of renovations going on and my room never got cleaned.
Business response:
Le'mia, please accept my apology for not living up to your expectations during your visit. We are sorry that your stay with us was inconvenienced due to our renovations. We also apologize that your room was not serviced and cleaned to the level it should have been. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I hope you will return so we can make it up to you. Sincerely, General Manager
Supposed to be extended stay. No supplies in room Had a stove and fridge but no cups, coffee pot, cookware, plates, silverware..? If you have to buy all that when you want to eat in, just pay a few bucks extra and stay somewhere else
Business response:
Patrick, thank you for your feedback. We are extremely sorry if our front desk staff did not communicate clearly about our in-room amenities. We would like to inform you that to ensure cleanliness of kitchenware upon check-in and as per our brand standards, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and stay. Sincerely, Genera... read more
First time staying in the DC area First time staying in the DC area. I always try to find a reasonable price when traveling on business. This one was reasonable compared to others in the area. Now I know why. It is a dirty, worn out dump! No way I stay here again.
Business response:
Rex, thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience it caused. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. I will address this matter with my housekeepingteam in order to ensure changes are made immediately to solve these problems. I have also shared your concerns regarding our breakfast offerings with my food & beverage team for any future improvements. We hope you will consider us again so that we can prov... read more
No amenities. Did not have coffee for room. Very Disappointing!!!! Just not the accommodations we are accustomed to with other chains that are in the same price range.
Business response:
Steven, thank you for your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Horrible beyond description... Terrible. Room/rug was dirty. We were locked out and no service was available to get us back in for more than 4 hours. Our mother could not access to her medications for hours. Receptionist was very kind and understanding, but she was helpless. Management and maintenance didn't come to her aid until we had to report to the district manager.
Business response:
Daniel, thank you for the feedback. Please accept our sincerest apologies for the issues you encountered in regard to our service and I truly regret the inconvenience it caused which led to a disappointing stay. Your concerns have been taken into consideration in an effort to improve our service moving forward. We hope you and your family will give us another opportunity to host you again and provide you with the service you deserve. Sincerely, General Manager
Dog friendly hotel. The check in staff was awesome When we were about to leave, I checked all the drawer , the cabinet Becaus I do not want to leave anything and I clean up as much as I can . There was a cockroach under the sink. I was so scared
Business response:
It is good to read your overall stay with us was comfortable and you liked our attentive staff. However, please accept my apologies for the issue you encountered in your room. I have shared your concerns with my housekeeping team to avoid such oversights in the future. Thank you for bringing this to our attention. We hope you will consider giving us another chance to impress you on your future visit. Sincerely, General Manager
Would not stay here again My story was quite poor. The room smelled really bad, leftover smoke.
Business response:
Ted, we apologize for the smell of smoke you experienced in your room. We work hard to provide a clean environment, and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We regret the inconvenience caused and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Not what I expected The staff was very friendly and helpful. Would definitely rate them a 4+. Overall the room was decent, my biggest complaint (and maybe this is because I have never stayed in an Extended Stay before) There we no amentities...shampoo, conditioner etc. No coffee pot in room, no ice machine (told I had to buy my own) !! I guess since they usually rent long term they dont provide anything but towels and a bed. Wish they would have mentioned this when i made my reservation. Also, the guest lobby bathroom was di... read more
Business response:
Victoria, although you liked our associates, we are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully equipped kitchen and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them. As we have full-size refrigerator in all our suites which includes ice trays, we do not have ice m... read more
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.