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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice outside and horrible inside (dirty and creepy I arrived midnight, I was given a room. I opened it and it was a towel droped in the flor. I closed the door and I was walking back to the reception when a man comes out to the hall in underware asking me what was wrong. I told him that they gave me the same room and I apologize. When I told the receptionist ( a cleaning lady covering the night shift) she mentioned first, how come? then she acknwledged that it has happened before. She look into a list and the she told me "yo... read more
Business response:
Please accept my apology for the service issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will consider giving us a second chance to provide you a better experience. Sincerely, General Manager
hotel from hell spongy mattress....one side table next to one side of bed. Extra pillows, towels, coffee maker had to be picked up at the front desk....room was barren from what would be standard supplies at any other hotel. Staff was curt and not helpful. The elevator floor was covered with a thick googy spill for an entire day. Temperature was impossible to regulate. Complimentary breakfast consisted of stale energy bars. Never never again....
Business response:
Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I hope you will consider giving us a future opportunity to restore your confidence in us. Sincerely, General Manager
No wonderful breakfast athe all. It was horrible. No wonderful breakfast athe all. It was horrible.
Business response:
Kimberly, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
Dirty and Dirty Room and hallways and doors. They mention on the website about a breakfast, but nothing than a terrible test coffee machine.
Business response:
We are sorry to have failed to meet your expectations. I apologize for letting you down with our amenities and the cleanliness level of our property. My staff and I are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. I appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Awful I paid for 2 rooms, both with 2 beds. The rooms I got were singles. After 700 miles of driving in the rain, my family and I were too exhausted to complain. BTW, the clerk was not present at the front desk. He came from outside of the building after we called. I found trash under the bed(food wrappers and toys) . There was no trash receptacle in the room or the bathroom. The complimentary toiletries seemed incomplete. Finally, "Breakfast" was cereal bars and coffee. Complementary breakfast and location was the reason I... read more
Business response:
Please accept our sincere apologies as we never mean to disappoint our guests, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a much better stay. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Checking in was not easy Well, we reserved and paid online because we knew it would be late when we checked in. I was told if I couldn't find my email confirmation he couldn't help us?? My phone was dead so after all of that he walked us into a used room with food and covers on the floor but not before the card didn't work and he said well sometimes they don't work :).. Another 20 minutes later and we were walking into a completely different room than what we booked. . paid extra for a room with a couch and one king got two ... read more
Business response:
Louise, please accept my personal apology for the inconvenience you encountered during the time of check-in. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We value your feedback and will use it to ensure we are more consistent in our service levels. I hope you will give us the chance to make it up to you on a future visit. Sincerely, General Manager
Unclean. Not at all what was mentioned. Dirty.
Business response:
Julia, I am very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh room is our top priority and I will work with my staff to ensure that this does not repeat again. I hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, General Manager
Never stay here The repugnant smell of cigarettes met us as we entered the lobby. when we arrived at 5 our room was not ready. The manger on duty was checking in guests as well as cleaning rooms as guests arrived. The room was far beyond my expectations of cleanliness. Due to the overwhelming smoke odor throughout the hotel we left within 30 minutes of checking into our room. This place is reasonably priced but definitely not for the classy or clean. I will never stay here again!
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure revisit of our deep cleaning procedures. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, General Manager
Reserved a non smoking room and got a smoking room. It smelled horrible. Asked for nonsmoking and they said they couldn't change it. Had a 6 month baby with me. Never again.
Business response:
I apologize for the smoke smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and I am sorry the odor compromised your experience. I will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback, and we hope to see you soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.