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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nina, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
It was a huge inconvenience! I booked my room on-line and once i got there i was told someone was occupying my assigned room and i was told this twice! then i was told i didnt have a room and would have to work with hotels.com for my reimbursement! Terrible!
Business response:
Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. It would be our pleasure to welcome you back the next time you return to the area. Sincerely, General Manager
Not impressed! Although I was not thrilled about the general upkeep of this hotel I will say that the bed was comfortable and I did eventually sleep well.
Business response:
Thank you for your candid review. We are pleased to know you had a good night’s sleep on our comfy bed. However, we are sorry to know you were disappointed with the cleanliness of our hotel. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you give us another chance to provide you with a better stay experience in the future. Sincerely, General Manager
Business response:
We appreciate you sharing your rating online. Please accept my sincere apology for not living up to your expectations. We hope you will consider giving us a chance in the future so we can provide you with a better experience you deserve. Sincerely, General Manager
Bad Neighborhood Lots of homeless around the hotel. Just before I arrived, hotel clerk threaten will knife. Fire Department came due to broken smoke alarm in a room. Ran out of food for breakfast.
Business response:
Ken, thank you for your candid comments. We are sorry to know we failed to impress you and regret that the issues you encountered led to your disappointment. Although your experience is not typical, we obviously have room to improve and I assure you we will. I truly hope you will consider giving us the opportunity to make a better impression. Sincerely, General Manager
Booked through hotels.com. I asked the agent to double check room was available and she confirmed that it was. I arrived and there was no room available. Then hotels.com refused to find me another hotel. My credit card was charged immediately and I had to call to have it fixed. NEVER booking with them again. Can not comment on the hotel as I did not stay there. Khalid at the front desk was less than helpful. Would have been nice if he had tried to help me find a hotel.
Business response:
Ailie, thank you for sharing your feedback. I am sorry we were unable to accommodate you and for the inconvenience you experienced with your reservation. I have shared your feedback with my my Front Desk team to ensure our guest receives an excellent service. We hope you will give us chance whenever your travels bring you back to our area. Sincerely, General Manager
3 nights at your hotel Hallways on our floor had not been cleaned, and were not cleaned during the 3days of our stay. We brought it to the attention of the manager, who promised to look into it, but nothing was done - hallways remained very dirty 3 days later. Also, ironing board was broken.
Business response:
Thank you very much for staying at our hotel. We are sorry that you reported your concerns and we still failed to respond. Please accept my apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you again for choosing us for your stay. We hope you will consider giving us another chance in future so we can provide you with the superior hospitality that we typically deliver. Sincer... read more
Business response:
Melody, I was disheartened to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. I hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
OK for the price vs. other hotels in the area My friends stayed in the same hotel as my wife and myself. Our rooms were both non-smoking and 6 apart from each other. Their room had an awfully strong odor of cigarettes. My room only had 1/6 of a roll of toilet paper and 2 towels. They do not service your room throughout the day. You must request this at the front desk which was new to me. This could be because it is technically an extended stay hotel which I've never stayed at before. My friend's room also had wires hanging ... read more
Business response:
Kevin, thank you for taking the time to give us your feedback regarding your stay with us. Although you liked our associates and the value we offer, please accept my apologies that your visit was not 100% satisfactory and for the inconvenience it caused. We have strict procedures and obviously, steps were missed. I will certainly be sharing this review with my entire team to discuss where we went wrong and how we can do better in the future. I hope you, your husband and friends will let us make this up to you on a future vis... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.