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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spring break Great price, great location friendly staff. Otherwise, hallway reeks of smoke since they still have smoking rooms and are on the same floor as the nonsmoking rooms so you have to walk through the stench. I could smell it in my room at times. bathroom has black mold all around the shower and tub. The dresser drawer was falling apart and one drawer missing a knob. Stale granola bars.
Business response:
Thanks for the feedback and highlighting the great value we offer. Although you liked our staff and location, we sincerely apologize the issues you encountered with your room which led to a disappointing stay. We work hard to provide the cleanest environment for all of our guests, so I will share all your concerns with the respective departments. We hope to have a second chance to provide you with the excellent service you should have received on this visit. Sincerely, General Manager
Worst hotel experience ever. I would never refer anyone to this hotel. The manager is rude. I stayed here for over 2 weeks and yesterday was the first day housekeeping came to my room and refused to clean saying the room was a mess. I approached the manager this morning and he told me he refused to have my room cleaned. There was a disagreement he yelled at me and told me to leave the hotel and called the police. Me and my 2 children had to call for a ride and find a new room. We are devastated.
Business response:
I hope you will accept my apologies for not providing the exceptional service you should have received and for spoiling your stay. It is certainly disappointing to read about your experience as we truly take pride in our guest service efforts. I have shared your comments with my entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit. Sincerely, General Manager
no breakfast, people smoking Marijuana on 2nd floor.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
The checkin process was a nightmare. We got in late in the evening and the staff seemed confused and was not helpful. Our room was not ready so we were forced into a different room. The (nonsmoking) room we received was dirty and smelled horribly of smoke. The sheets on one of the double beds had stains and hair throughout them. We asked about room amenities and were told they would be addressed and they never were. The daytime staff members were kind and helpful. The hotel was priced well for the area and close to a metro ... read more
Business response:
I apologize for the service issues you experienced during your stay. We are sorry we missed meeting your expectations in regard to the cleanliness of your room and regret the inconvenience it caused. I will be sure to follow up your concerns with my entire team so that we can improve our facilities and service moving forward. I appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Read the reviews before booking This property is a case study for lack of upkeep. Rooms, halls and elevator were not clean. Bed linens and towels were worn and in need of replacement. Mattress and pillows were the worst I've seen in years. I'm not a clean freak but I Slept in my clothes on top of the comforter. Non smoking room but smelled of cigarette smoke. I complained to the front desk. The clerk was very nice but was told they were sold out, no other rooms were available. I would have walked out and found another place ... read more
Business response:
Rocco, please accept my apology for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the standards you expect from us every single stay. Let me simply say we are committed to making sure we don't repeat what you experienced. We would like to regain your trust and hope you will give us another chance in the future. Sincerely, General Manager
First and last In short, waited 10 minutes to check in. Ask for a non smoking room and it smelled like some one just smoked a pack.
Business response:
Please accept our apologies for our associates not being responsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid such instances. We hope you will give us another chance to prove our commitment to providing outstanding service. Sincerely, General Manager
Horrible stay at this hotel This place is filthy, no towels (practically had to beg for them) dirty diaper in the hallway from check in to check out, no staff no manager....never again!
Business response:
Emily, Thank you for being so specific in your evaluation of our hotel. We apologize for lack of detail by our housekeeping team. Thank you for alerting us and giving us the opportunity to make things right. Our job is to make sure our guests are 100% happy from check in to check out so they will want to come back again. We appreciate your review and hope you will be back to see us again soon. General Manager
The room as well as elevators were not clean at all. Trash on the elevator floor as i checked in and checked out. The bedding had past stains on it and what was supposed to be a king bed was a queen. Overall my stay wasnt good at all.
Business response:
We strive to reach our high standards and give our guests an above average stay experience. We are sorry we missed our mark during your visit. We can absolutely do better and will so that your next stay with us is flawless. Thank you for your feedback. General Manager
Just okay.... We were supposed to have a non-smoking room, yet they put us in smoking. We were already late for an event, so didn't have the opportunity to change our room. There were burns on counters, in furniture, and the smell was pretty pungent. We had to wash EVERYTHING we took in the room, including the bag we packed, our dog, and hoping the smell comes out of my hairdryer soon. Not a smoker, so can't stand that! However, mentioned the smoking room upon check out. The manager, Joseph, was more than kind and unexpected... read more
Business response:
Thank you for being our guest and for taking time to share your experience. We are glad to hear you appreciated the attentive service of our team as they worked to find a suitable resolution to your concern but we certainly apologize for the error. Our team will appreciate your kind words and we hope to have the opportunity to welcome you back in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.