Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Stepehn 

on Expedia

9 years ago

Staff opened the door at 12:30am. This was a disgusting hotel. The pictures online must be from the day this hotel opened. The bathroom had mildew and the whole room just had a dirtiness about that can be described (stains, dirt, sticky services, etc). The icing on the cake was when a staff person attempted to open the at 12:30 in the morning to let a drunk man into "his room," WRONG this wasn't his room and why did the employee not verify that fact. Thank goodness the inside security latch was used so the door only opened 4... read more

Angela 

on Expedia

9 years ago

HORRIBLE experience I don’t know how a hotel room that I booked, AND PAID FOR IN FULL, a month in advance was not available to me when I got to my destination. I don’t know if Extended Stay gave my room away or if Hotels.com really doesn’t “confirm” with the hotel that you have booked a room. However, I WILL NEVER book through Hotels.com again. I will tell everybody I know that is planning on traveling that we were completely stranded at 3:00 in the morning, in a different state, without a hotel room, that was booked and pai... read more

Alina 

on Expedia

9 years ago

Awful service nothing but expensive motel by hour The hotel staff at front desk literally cussing as she decided to QUIT while I was needing paperwork printed, breakfast, invoice on Check out and to pay! Horrible experience. Breakfast was granola bar and coffee. Poor wifi. Loud hallways. No one cleaned room entire 3 days. Stole towels off the maids cart 

Stephen 

on Expedia

9 years ago

A cost effective DUMP! This was a place of choice for some time, until this stay. Over the past few months it has rapidly gone down hill. Dirty, the hallways and rooms smell of cigarette smoke, damp, the coffe pot they gave me had old coffee grinds with mold growing out of it. Disgusting. Unresposive and rude front staff. Both told me they would bring me a codffice pot and, after two hours, I went down, got the moldy one, went back down and got a new one. This was an aweful experience. NEVER AGAIN!!! HORRID!!!! 

Anonymous 

on Expedia

9 years ago

DON'T EVER STAY HERE!! It was the most terrible experience at a hotel I have ever had!! First we arrive at the hotel which was fine until check in we checked in and they gave us our first room key YES FIRST ROOM KEY! we go to the room and try to unlock it only to find out that there was someone already booked to that room! so we headed back to front desk to let them know it was a mix up, they said sorry and gave us a new room so we head there and we tried to unlock it and the door was lock! why? because they had given us ano... read more

adult female 

on Expedia

9 years ago

worst place ever Kept awake all night by people entering & exiting side door that had no lock or security. No staff overnight. Room had no accommodation, not a cup for water, or a coffee pot. Found the only trash can under the sink. What was suppose to be a non smoking room. I ended up w a headache & congestion, that would clear when I stayed out of the room. Wondered what was smoked in there. Never stay there again... 

Anonymous 

on Expedia

9 years ago

Deplorable Had a reservation.... Room was not available Had to find another hotel at 1 am Staff is rude and unhelpful Amateur hour - don't waste your time or money on this trash heap