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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Came for the 'Free Breakfast' and 'Free Wi-Fi', the breakfast was either muffins or Nature Valley bars, and coffee/tea. And the wifi was non existant. Checkin wasn't even by a regular staff but by the maid.
Business response:
Thank you for your feedback. We are pleased you were able to take advantage of our complimentary wifi and grab and go breakfast offerings. I am sorry it did not meet your expectations and you were disappointed upon departure. All of our staff members are cross trained in all duties to be able to provide our guests with a great service experience. Thank you for being our guest and we do hope to have you back again soon. General Manager
Horrible experience Stayed at this hotel with reservations upon my late arrival there was no one there to greet me went to front desk and the lady couldn't operate a printer and wanted my credit card information slams papers down in front me to go through to check my name gave me her master key to go to my room I had to leave my room open to them bring her the master key back to her at the front office and I had to do this quite some time quite a few times throughout the visit because I was never assigned a key also the show... read more
Business response:
We apologize for the issues you experienced during your check in process as well as in your suite. I appreciate you bringing the key situation to my attention, I will certainly follow up to ensure we are following the proper protocols. Thank you for letting us know about your overall visit, and we certainly can do better. Please give us another opportunity to do just that on your next visit to the Alexandria area. General Manager
Room smelled, Bed very uncomfortable, staff clueless..
Business response:
I am sorry you did not have a quality stay with us during this visit. We want all of our guests to have a pleasant visit so they will want to come back again and again. We do hope to have the opportunity of having you back as our guest so we can show you we can do better. Thank you for your feedback. General Manager
Awful stay No water for shower, coffee, anything..no plates or gleasses..room and floor smelled like smoke..had family stay here, never again..awful hotel, need to burn down or open up as homeless shelter.
Business response:
We apologize for missing the mark on providing you an excellent experience. We would like another opportunity to show you we can do better, please stay with us again and be sure to alert us if we can make your stay better. General Manager
Okay hotel, staff not very accommodating. Customer service goes a long way... the morning staff when I checked out was blah! At 8:00am they were out of coffee. I asked if they were going to make more and I was told "probably not because it would be a waste". Then they couldn't give me a receipt for my stay because "I booked through Orbitz". But, I stayed at the same chain the night before at. Different location and they were able to.
Business response:
Thank you for choosing our hotel for your recent accommodations.We aretruly sorry you experienced so many difficulties during your stay with us, and more importantly, you felt our staff was not kind nor helpful. Our team takes great pride in delivering outstanding customer service to each and every guest, sowe apologize this was not your experience. Your feedback is important to us, andwe hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Si... read more
Terrible hotel The pictures look nothing like the actual inside of the building. The hotel is very outdated. It smells terrible like cigarette smoke and marijuana. Absolutely do not bring your kids to this hotel. The staff wasn't very friendly. It took me 4 hours just to get a cup to drink water. There are way better hotels in the area for the same price.
Business response:
Heather, thank you for taking the time to share your comments. Our goal is to provide clean accommodations and excellent service,so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, General Manager
It worked for a night. But wouldn't recommend
Business response:
Dear Jordan, Thanks so much for choosing us while attending your special event. We are happy to hear how accommodating our staff was during your stay and have shared your compliments with them. I am however sorry for the few inconveniences you encountered in your guest room and the poor breakfast. Your comments help us identify areas that need improvements. We hope to have you back soon so you can see we value your concerns and having you as our guest. General Manager
Business response:
Thank you for being our guest and for taking the time to rate our hotel. I am sorry we did not provide a more pleasant stay. Your rating shows us we have area to improve. We hope to have you back again soon so you can see how dedicated we are to making sure each guest experience is what it should be. Thanks again and safe travels. General Manager
Stayed for two nights no room service . One of the worst hotels that I stayed on. No ice machine, kitchen does not have any utensils. Breakfast is lousy.
Business response:
Thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for an nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We have shared your comments with our team to ensure clear communications going forward. We hope to have the opportunity to welcome... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.