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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room As I opened the room their were two trash bags sitting in the middle of the room with 6 dirty dish washing towels on the counter. As I made my way to the bed I noticed the sheets were not changed nor the bed made from when the previous guest left. I then went into the bathroom there were two used towels and a used soap in the bath tub not to mention hair follicles on the counter. I wouldn't recommend this hotel at all and I would give it a 1 out of 10 and that's being generous.
Business response:
Please accept my apology for the error made when one of our staff members checked you into a suite which was not in a guest ready status. Mistakes do happen, however infrequent, we are sorry for the inconvenience this caused and the impact it had on your overall stay. Please give us another chance to get it all right for you the next time you are in the Alexandria area. Thank you, General Manager
The interior of the building was not kept up and smelled musty. The room was alright, very simple.
Business response:
Thank you for your recent stay and feedback. I'm sorry it was not more of a pleasant experience for you. We appreciate it when our guests let us know how we can improve. We will make the necessary corrections so the hotel will be more fresh as we hope to have you back as our guest soon. General Manager
Convenient location but sparse room The room was very sparse - there was a kitchen but no coffee machine, dishes, utensils, barely any toiletries. It was a "no service" hotel, meaning we had to go downstairs and get everything we wanted (extra towels, cups). The bed wasn't very comfortable, but the a/c worked well. The room was clean enough, but the area with the bed felt cramped because of the huge kitchenette that was not equipped for use. The proximity to downtown / old town Alexandria was the main selling point. It was ... read more
Business response:
Thank you so much for your comments about your experience at our hotel. We agree, our location is perfect for local needs, and easy access to area attractions. We are sorry you were disappointed in our complimentary amenities and overall style of hotel. We will be better about communicating our dishware program during the check in process. your feedback is appreciated, we hope you will visit us again soon. General Manager
Run down and shabby hotel, but conveniently located across the street from a metro station.
Business response:
It is always appreciated when we receive feedback from our guests. Thank you for sharing about our convenient location. We agree there are some areas of our hotel which need attention. We are in discussions regarding a refresh of some areas of our hotel, and hope to have you back as our guest soon. General Manager
Hotel did not match internet description Hotel was really "bare bones" and felt that way. Most concerning was that one exterior (back) entrance was broken so anyone at all could enter! Staff was aware. Room had gross smell. Carpet had holes. Kitchen portion was dirty. Pillows very flat. Breakfast should have been advertised as "grab and go". We cut our stay there short and left after 2 nights. The staff was understanding and the location was good. We were sorry it did not work out.
Business response:
I apologize we did not meet your expectations during your stay. Your total satisfaction is always our goal and we failed to show you that. The safety and security of our guests and employees is a top priority. We will take a look at our brand website to ensure all information is current and accurate. We never want our guests to be surprised or disappointed. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. General Manager
Preoccupied When I walked into hotel there was no one at the desk and he took his time coming out to assist me. I got my room assignment 234 and upon entering the dark room a man was in there. Apparently it was rented already. What if that man had a gun? I was terrified. Not a good experience at all.
Business response:
We sincerely apologize for the error that was made by our staff member. While this is an infrequent incident, it is one that should not happen. It is unfortunate this happened and you were not able to enjoy your stay. We would like you to stay with us again so you can have the pleasant experience we work hard to deliver to our guests. Thank you for your feedback. General Manager
Arrived at the property. Nobody was at the front desk. Summoned an employee, informed him that I was paying in cash. He informed me that he still needed my card for incidentals, no problem. The gentleman never touched the computer, instead handed me my room keys and said have a nice stay. My room total was $105.00, I gave him $120.00. He informed me that he didn't have access to the cash drawer and I could pick up my $15 change upon checkout. When I went to checkout, again nobody was at the desk. I summoned the same employee... read more
Business response:
Thank you for selecting our hotel during your visit to Alexandria. Thank you for letting us know about this situation. We apologize for the confusion and for any inconvenience. In order to have a quick resolve, we would need additional information such as your name and dates to be able to research and follow up. We hope to have you stay with us again soon. General Manager
Only positive about this facility is its location to freeways for our travel to Maryland, DC and Arlington .
Business response:
We are pleased our location was perfect for your needs. It seems we missed many opportunities to make your stay great and for that we apologize. Thank you for your feedback, and we do hope you will reconsider and stay with us again so we may renew your trust in us. General Manager
Extremely Dirty and Disappointing One of the worst hotel experiences I've ever had. The hotel was extremely dirty. Trash and mud in the hallways that was left for days, you can tell no one cleans this place. When I got to my room I found the bedding was dirty, someone's hair and dirt particles were all over sheets, along with stains. I went to front desk to tell them my sheets were dirty and that I need them to be replaced. The man behind the desk told me he was sorry and that this was not a full service hotel and gave me ne... read more
Business response:
We do regret that we fell short of ensuring your complete satisfaction during your stay with us and for that we sincerely apologize. Our management team will re-emphasize our high standards of cleanliness with our housekeeping staff as well as the upkeep of our property with our maintenance staff. It's our hope you will reconsider staying with us again so that we can provide you with an experience that meets your expectations. General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.