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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I asked for a refund of my payment to stay. I didn’t feel safe and did not stay. The one high point was the nice man at check in. He was very helpful and kind and offered excellent customer service in addressing my concerns and refunded my payment with no trouble or hesitation.
Business response:
Dear Stacey, Thank you for sharing your experience, and we apologize for the concerns that led to your decision to leave. We appreciate your kind words about our staff member's helpfulness and customer service. Guest safety and satisfaction are our top priorities, and we are glad that your refund was processed promptly and with ease. We apologize for any inconvenience caused and hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
The rooms were out dated, we asked for a late check out was told yes and then kicked out. There was a hole in the ceiling. Online it said free breakfast only for them to have coffee and prepacked muffins that were gone before 8am. Staff was not friendly, uniforms were dirty. I had to ask for dishes and towels for the room. There was no ice machine or ice maker in the room.
Business response:
Dear Neoshi, Thank you for your feedback, and we apologize for the issues you experienced during your stay. We are actively addressing the concerns raised regarding room conditions, breakfast offerings, staff professionalism, and amenities. Please accept our sincere apologies for any miscommunication regarding your late check-out request. Your comments are valuable, and we are using them to make necessary improvements. We hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management
Desk clerk wearing unattended. Room was very outdated and filthy .
Business response:
Dear Ken, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. Ensuring a clean and comfortable environment is our top priority, and we are addressing your concerns with our staff and housekeeping team to prevent similar occurrences in the future. We appreciate your valuable input, and we hope you will give us another opportunity to provide you with a more pleasant experience. Sincerely, Hotel Management
#1) Homeless outside of the building at night. Didn't feel safe. #2) No area for secure storage of luggage as my flight arrived early for a conference. Staff did not understand the point-of-sale system and changed me for an early check in fee just to store one small bag. This is Washington DC...there are many, many hotels to choose from. Travelers are from all over and as a frequent visitor, every single hotel I have frequented has provided this service.
Business response:
Dear Matthew, Please accept our apologies for not meeting your expectations in the areas you outlined. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope to have the opportunity to regain your trust and confidenc... read more
Bad check in experience. Bad location. Hotel is between a freeway and train tracks. Room had burn marks in carpet, and needed multiple repairs
Business response:
Dear Cory, Thank you for choosing our hotel. We apologize for the unsatisfactory check-in experience and the inconvenience caused by our location. We understand your concerns and are actively addressing them with our team. Your feedback regarding the room condition has been noted, and we are working diligently to make necessary repairs and improvements. Please accept our sincere apologies for any discomfort. We appreciate your feedback, and we hope for the opportunity to provide you with a better experience in the future. Si... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.