Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Luke 

on Expedia

3 years ago

For starters I had to go back to the desk twice to have my electronic key reset. Once I got to my room, it wasn’t cleaned and wasn’t ready. The desk attendant tried to blame it on me; I took a picture only of the beds, but didn’t do that for the rest of the room - she seemed to insinuate that somehow it was my fault. Only when I threatened to report the incident to the management did she start to sound reasonable. I was assigned a new room which was ready. However, some electrical outlets did not work, the toilet fan was ver... read more

ajay 

on Expedia

3 years ago

bathroom flush was not working properly and making noise. front desk attendent was rude.rest was fine, thanks 

Khadisay 

on Expedia

3 years ago

Horrible One of the worst experiences i have ever got..the carpet was duty..the toilet was clogged, ask the front desk.he told me to go downstairs and grad the plunger and do it myself. 

Jacqueline 

on Expedia

3 years ago

My husband, who is active duty military, and I checked in on April 26th and out check in went seamlessly. When we got to our room we noticed that the room smelled like someone just got done smoking cigarettes. We were too tired from our long journey to even go back to tell the front desk and just stuck it out. During our stay on April 27th, my husband military friend decided to stay in the same hotel as us since we were his ride. When my husband’s friend asked for a room he was told by a female staff member “do you have a re... read more

Shelly 

on Expedia

3 years ago

Booked a queen non smoking. Room reaked of cigarette. Was a disabled room with shower. I requested a room change as I really needed a bath tub. Staff was very friendly and helpful. 2nd room smelled clean. But still only a shower. Advised it was all they had. Carpets need cleaning. The last person's whiskers were all over the vanity. 

Raymond 

on Expedia

3 years ago

The sheets did not smell clean, the room had a dank odor, the air conditioning unit rattled very noisily intermittently. Also, there was a rag pushed into the hole in the ceiling where the sprinkler should have been. 

brendan 

on Expedia

3 years ago

Poor service, bait & switch, terrible hotel. I reserved and paid for a room with 2 queen beds. When I arrived, the receptionist tried to bait/switch me by first sending me to a dirty room, then sending me to a small single queen room. Then, after making me walk all over the hotel with my family and luggage, she finally told me she did not have the room I reserved and paid for. Hotels.com was amazing by first talking with the hotel (I could overhear the call) and being very stern with them, and then booking my new hotel room ... read more