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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked 2 queen bed room. But the beds were twin size.
Business response:
Dear Debi, Thank you for choosing our hotel during your recent visit to the area. We sincerely apologize for not meeting your expectations regarding the requested room. We do accommodate these requests, but there are times when the requested room is not available. We understand your frustration and genuinely regret disappointing you. Our goal is to provide a comfortable stay with exceptional service, and we hope to have the opportunity to improve your experience when your travels bring you back to the area.Sincerely,Hotel Ma... read more
Nasty
Business response:
Dear Marc, Thank you for leaving your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
My room smelled like someone had got sick and the odor had permeated the entire room. The smell made me nauseous.
Business response:
Dear Valerie, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating... read more
The place has bad Oder everywhere. They need to change the carpet
Business response:
Dear Philipos, Thank you for sharing your feedback. We apologize for any inconvenience caused by odors during your stay. We take cleanliness and guest comfort seriously, and your comments will be addressed with our team to ensure improvements. Your input is invaluable as we strive to provide a pleasant environment for all guests. We hope to have the opportunity to welcome you back for an improved visit in the future.Sincerely,Hotel Management
place had ciggarett burns in apolstry and in sink (how does that even happen)? Lock on door was broken and refrigerator had a knocking sound all night. other guests were blasting music late at night, room wreaked of smoke.
Business response:
Dear Tim, Thank you for choosing us and sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you th... read more
Room and hotel was dirty. Staff clearly didnt care about anything. Only good thing is how cheap it is.
Business response:
Dear James, Thank you for your recent stay and the candid review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with our hotel's cleanliness and accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Mana... read more
Mouse in the room
Business response:
Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Took 20 minutes to check in. Front lobby was disgusting. Clientele was sketchy at best. Room had no sheets for the pull out couch which our family of 4 clearly needed. Hallways were dingy and stinky, rooms are super dated. Nothing in the kitchen cabinets for anything. Last but not least, the continental breakfast was a joke. Total and complete joke. Oatmeal and muffins, that was it. Worst hotel experience I’ve ever had. We checked out immediately the next morning and found a way better hotel for the rest of our stay. Don’t m... read more
Business response:
Dear KELLY, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.