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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Free breakfast is a joke. It is "Grab & Go". No area to sit in. It was coffee in the lobby with Chewy bars. I booked a suite with a kitchen and there were no silverware, plates, cups, coffee maker, etc. in the room. Apparently those needed to be requested and would get delivery by hotel staff. I grabbed a coffee maker at the front desk and it was broken. Would not recommend!
Business response:
Dear Natan, Thank you for reviewing our hotel. Thank you for staying with us and sharing your experience. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We apologize for any inconvenience caused by not having a variety of food options that meet your expectations. We strive to provide a diverse selection of breakfast choices and appreciate feedback that helps us improve the guest experience. We will also share your comments regarding the coffee maker with our team. Tha... read more
Very worst and nasty place Very rude costumer service
Business response:
Dear Solomon, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Also, we apologize for our team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve o... read more
terrible hotel and unpleasant service
Business response:
Dear Yan, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Every time I left the building my key card would not work and would have to go to the desk to get it fixed. Staff did not care about the issue
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered with your key card during your stay. We value the safety and convenience of our guests and understand how this could have been frustrating. We appreciate you bringing this to our attention. Your feedback is much appreciated, and we will address this matter with our associates to ensure better attention in the future. We hope you will choose us again in the future so we can provide you with the outstanding hospitality you should have received on this vis... read more
Don't stay there The entire place smelled horrible. The bed sheets were stainned The bathroom was dirty I decided to switch hotels inmediately. Horrible experience.
Business response:
Dear Guest, Thank you for reviewing your time with us. We apologize for any cleanliness concerns overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is already at work to correct the spots mentioned. Our front desk team is always there to help you. We appreciate your business and look forward to seeing you again. Have a great day! Sincerely,Hotel Management
No lobby to relax in; their breakfast is a joke; walls are painted poop brown color; linens and towels, thin and out of date; and the carpet was dark and old.
Business response:
Dear Peggy, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and h... read more
We were told that we would need to bring our towels and such to the dest to exstange for clean ones. No maid service. the place smeeled like a truck stop hotel. We did not stay the night. we left after 10 minutes. We have not received a full refund.
Business response:
Dear Jake, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.