This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will never go back
Business response:
Dear Nakicha, Thank you for your feedback. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Free breakfast is advertised but it was only packaged muffins and bad coffee.
Business response:
Dear Richard, Thank you for being our guest. We regret you were not happy with the overall time here. The breakfast was unsatisfactory. We have passed on your feedback to our brand leaders. Please revisit us and give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
The staff is not well trained in customer service
Business response:
Dear Alhaji, Thank you for being our guest. Providing the best customer service to every guest who enters our gate is our priority, and we are sorry if this was not your case. Our team discusses your feedback to ensure they are improving their services. Everything we do aims at providing you with an excellent hotel experience. We hope to prove it to you on a future stay. Sincerely,Hotel Management
The room wasn't clean when I checked in. I had to clean my own room. They never have clean sheets or towels available. I've had to buy my own towels, wash clothes, pot, pans and dishes. You guys should not advertise this property.
Business response:
Dear Jackie, Thank you for choosing us. Please accept our apologies for your disappointment with the suite's cleanliness. The room condition that you mentioned is different from our standard. All the rooms are regularly serviced and deep cleaned after the guests checks-out. Our housekeeping team is already addressing the concern mentioned so that future guests do not have the same issue. The front desk Team is always available to help you and make your time with us comfortable. Please give us another chance to provide a bett... read more
Not a fan. Have to constantly ask for things. Received dirty kitchen utensils and glasses that hadn’t been cleaned or sterilized as advertised. Still waiting for my final receipt to be sent to me. Poor customer service!
Business response:
Dear KEEN, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry that we did not meet your expectations. Our top priority is a clean, fresh suite, and we will work with our staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management
You get what you pay for. I went inside the room, I knew then, I am not staying here. I regret, not getting the insurance to cancel my reservation. I went to Marriott, on Duke St, got a room, and paid for it. Extended Stay America, SUCKS. So, I lost money, but, I slept well. Don't stay at this hotel
Business response:
Dear Lawrence, Thank you for reviewing our hotel. Please accept our apologies for not meeting your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you and are genuinely sorry. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
A joke of extended stay We needed to stay in a place with kitchen and it’s amenities. There was nothing. Just the appliances, not even a spoon or a pan, NOTHING. We had to go buy everything just for our stay, besides the fee for housekeeping and nothing for breakfast or even service at all. Everything you might need you have to go to the lobby to ask for it, and you get 1. So only one soap for 4 people, 1 roll of toilet paper….
Business response:
Dear Jonathan, We appreciate your decision to stay at our hotel during your recent visit to our area. We aim to provide exceptional service, comfortable suites, and great amenities to all our guests. We apologize for falling short of your expectations, and we are grateful that you brought this to our attention. We will address this issue immediately. We would like another opportunity to demonstrate our commitment to providing outstanding stays to our guests.Sincerely,Hotel Management
We booked here because of proximity to family. We needed to have a business meeting there and the staff refused to open up the lounge unless we paid $100. We tried to contact the manager, but could only get to a central reservation number, and my email went unanswered. We were there 5 days, no fresh towels or housekeeping services. Only positive thing I can say is that the bed was comfortable.
Business response:
Dear Patricia, Thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our apologies for not doing so in the areas you outlined. Your comments will be shared with our housekeeping team and used as an opportunity to improve our guest experience. We look forward to another chance to regain your trust. We wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.