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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is a smoking smells in a non smoking room! And there is broken hole on the wall! See the picture. We let the front desk know immediately but they said sorry but they do not have another room available. Will not book this hotel again.
Business response:
Dear Yong, Thank you for bringing these issues to our attention. We sincerely apologize for the smoking odor in your non-smoking room and the unacceptable condition of the wall. This does not reflect our commitment to providing a comfortable stay for our guests. We regret that we were unable to offer you an alternative room at the time. Please know that we are addressing these concerns with our team to prevent such occurrences in the future. We hope you will consider giving us another opportunity to provide you with a better... read more
This property was poorly managed and unclean. The bedding in the room caused an allergic reaction. The room smelled of smoke and the spray that was given from the front desk staff didn't work.
Business response:
Dear Tai, Thank you for evaluating your stay. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a clean room and one that is also free of smoke. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
My stay was ok until I left. The coffee was warm, not hot, and didn't have any creamer, not even to replace one that was done
Business response:
Dear Barry, We apologize for not meeting your expectations during your recent stay. We aim to provide you with a fulfilling experience that will leave a lasting favorable impression; however, it is disappointing to learn that we fell short. We hope you will give us another chance to redeem ourselves and provide you with the excellent service you deserve. Sincerely,Hotel Management
Property grounds were dirty, lobby was dirty, and to make things worse, they didnt have my room so i couldn't stay and also they still charged my card and now i have to wait 10 days to get a refund
Business response:
Dear Uriel, Please accept our sincere apologies for failing to meet your expectations on this visit. We regret the issues regarding your reservation and the inconvenience this caused. Moreover, we follow strict standards regarding our hotel's housekeeping and upkeep, and we are sorry this was not your impression. What you have experienced is unacceptable and not representative of our high standards. Therefore, we will take the necessary measures to correct this and ensure the satisfying stay our guests deserve moving forward... read more
Not good
Business response:
Dear VENKATA, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
It was an unpleasant experience.
Business response:
Dear Kelvin, Thank you for staying with us and sharing your feedback. We apologize for the frustration and disappointment you go through during your visit to our hotel. We value our guests' comments and will take measures to ensure this is not repeated with our guests. It will be an honor to welcome you back to our hotel and serve you with much better hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.