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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is horrendous! Looks nothing like what is shown. We tried checking in and the front desk said they couldn’t reach out to let me know that they didn’t have room for us so we were left with no stay. Couldn’t even provide us a refund or any type of accommodation until I called expedia
Business response:
Dear Melissa, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Nightmare Alley It was a dreadful place to stay in. They allow dogs and the owner of one would leave the dog in the room to bark all evening long. I was supposed to have been given a credit for my problem with this place,but so far no credit was given. I am furious. I will object to my charge of $373.32 for my 3 day stay.
Business response:
Dear Bernice, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
Convenient location. Room extremely run down but clean overall. Issues with door which staff member condescendingly ignored, not enough staff so that the desk was empty the multiple times attempted to just get a box of tissues. My biggest issue is that the outer doors that are supposed to be only accessible with a room key are either broken or consistently being held open with a rock. Definitely would not personally recommend.
Business response:
Dear Guest, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
Cleanliness was horrible. The property itself is falling apart
Business response:
Dear Anthony, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will share your concerns and observations with our respective departments to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Victor was very nice and professional.
Business response:
Dear JOYCE, Thank you for reviewing your recent stay at our hotel. Our team strives to provide excellent accommodation and outstanding customer service to every guest. Therefore, we are glad that you were pleased with the assistance extended to you by our associate Victor; they will truly enjoy hearing about your generous compliment. However, we sincerely apologize for the areas that impacted your stay. We hope you will revisit us to experience a more enjoyable visit next time your travels bring you this way.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.