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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty and I could not stay there.
Business response:
Dear Brooke, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again.Sincerely,Hotel Management
My first time in the Alexandria/DC area. The mariguana/pot smell was terrible. The noise and people arguing in the adjecent rooms was bad. The staff was great. The breakfast items were not even a Continental Breakfast. Will never stay again. Will not recommend to any family members or friends!!!
Business response:
Dear Milton, Thank you for sharing your review and the details surrounding your recent stay. We enjoyed reading your comments about the excellent hospitality you received from our associates. However, we are very disappointed that we did not meet your expectations and would have welcomed the opportunity to address your concerns while you were still here. Your feedback is shared with our concerned team to improve, and we hope we will have another chance to provide you with the excellent service and accommodations you should h... read more
TERRIBLE İt was terrible, keep away yourself from this hotel . Sorry it wasnt hotel.
Business response:
Yigit, we are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced. We would have welcomed the opportunity to address your concerns while you were still here. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management
do not recommend this place, was a terrible hotel ,smelled like septic and unclean and bugs everywhere.
Business response:
Dear Lauren, thank you for staying with us and for taking the time to leave your comments. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
The AC was making noice all night. I could not sleep!
Business response:
Dear Edgar, the situation you described regarding the noise is very disappointing. Please accept our apologies that you could not experience a quiet and relaxing stay. Our front desk staff is trained to resolve such issues appropriately when aware of these situations. Also, your feedback is shared with our maintenance team to fix it at the earliest. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management
We made a reservation online days prior to our stay. When we arrived, we were told they had no more rooms that had the 2 beds we had reserved (we had 4 people total, 2 adults and 2 kids). We were offered a room that had 1 bed and a pull out sofa instead. The 1st room ee were offered had just been painted and the smell of paint was overwhelming. The 2nd room we were offered smelled musty, but at this point, we just needed a place to sleep. We stayed 2 nights and our key cards kept deactivating and we had to keep going back an... read more
Business response:
Dear Catherine, thank you for choosing us. We are glad that you had some memorable encounters with our staff. However, we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.