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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn’t stay again I was really disappointed with my staying. TV didn’t work for a day. The room smelt super funny and the corridors and elevator also smelt really bad. Toiled bowl had issues. It was just an unpleasant stay.
Business response:
Thiago, thank you for your review. Please accept our apologies for the odor you experienced while you were here and for the issues you had with your toilet. We have discussed your feedback with our housekeeping team, and we’re working with them in order to remove the smell from our property. Our maintenance team is also inspecting and fixing the problem you mentioned. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Ben, thank you for choosing our hotel. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The hotel was a disappointment because they don’t have dining room and the staff are terrible.
Business response:
Kevin, we apologize our facilities and service were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
This hotel claims to be pet friendly but the minute I walked in one of he staff was yelling at my dog for being a dog. He said he was allergic to dogs and didn't want the dog anywhere near him. The condition of the room was old, dirty and not maintained at all! I checked out 4 days early and went to another hotel due to the condition of this place.
Business response:
We apologize for not meeting your expectations with our service and your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Not clean. Broken fixtures in room.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Checked in and check out. Bathroom has black mold and my nose is burning while in the room and hotel smell marijuana
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
the location and closeness to where I needed to be..however, the stale smell of room and stained sheets and towels that smelled like they had been washed with dirty water and cabinet edges missing..i have stayed in this brand hotel before and even in this specific hotel. but I don't know if I just got put in "leftover" room or one that maybe employees use.. I don't know! it was not pleasant at all!
Business response:
David, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to... read more
Not so good The room was sub standard, the bed was uncomfortable and the service was slow
Business response:
Traci, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.