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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
2nd time I’ve stayed at this hotel. This time I was given a room with a toilet that would not stop running. The man working the desk overnight offered to move me and gave me a key to a room that was already occupied with a person inside and fully awake when I let myself in. Shortly before this he told me he was going outside to smoke and when I went to find him he was nowhere to be found. Never staying at this place again!
Business response:
Thank you for choosing our hotel. Our main focus is customer satisfaction, and we obviously failed to deliver while you were our guest. We appreciate you taking the time to provide feedback, as it will be used to help us improve our service and better serve future guests. We truly regret the inconvenience it caused. We hope you will give us another chance to provide you with a better experience when you return to the area. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I called from the airport and staff did not know the address. When I got to the hotel I struggled with my luggage through two doors while two male staff watched. I was refused a receipt on check out. “Breakfast” is a joke. It is an extended stay facility, but kitchen items are only provided on request I will not be staying here again
Business response:
Karlene, thank you for being our guest. We are sorry for the poor service you faced during your visit and that you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to improve our future guests’ experiences. Also, please know to ensure the cleanliness of the kitchenware, they are kept at the front desk. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
To start, the floor I stayed on smelled like someone was smoking marijuana. The room itself had the smell of a bathroom stall and the floor was sticky anywhere there wasn’t carpet. At about 1am the referigrater began making a sound like a jackhammer for about an hour and a half. The towels in the bathroom had stains stains on them when held up to the light light. And to wrap it up, a nice sized bug crowledmout of the drain while I was taking a shower.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Wouldn’t stay again I was really disappointed with my staying. TV didn’t work for a day. The room smelt super funny and the corridors and elevator also smelt really bad. Toiled bowl had issues. It was just an unpleasant stay.
Business response:
Thiago, thank you for your review. Please accept our apologies for the odor you experienced while you were here and for the issues you had with your toilet. We have discussed your feedback with our housekeeping team, and we’re working with them in order to remove the smell from our property. Our maintenance team is also inspecting and fixing the problem you mentioned. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Ben, thank you for choosing our hotel. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The hotel was a disappointment because they don’t have dining room and the staff are terrible.
Business response:
Kevin, we apologize our facilities and service were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
This hotel claims to be pet friendly but the minute I walked in one of he staff was yelling at my dog for being a dog. He said he was allergic to dogs and didn't want the dog anywhere near him. The condition of the room was old, dirty and not maintained at all! I checked out 4 days early and went to another hotel due to the condition of this place.
Business response:
We apologize for not meeting your expectations with our service and your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,209 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.