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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The main bed had hard springs and my son noted that the pull out bed had brown stains on it and a worker at the desk said didnt we give you sheets.
Business response:
Dear Anthony, Thank you so much for your recent stay with us. We always want our guests to have a gratifying experience in every aspect, so it was disappointing that the bed in your room was not very comfortable. We will look into this; thank you for letting us know. Your feedback is valuable to us, and we hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
Staff was absolutely great…they were all very accommodating. But the hotel looked like it hadn’t been renovated in years…the rooms were clean, but the couch had stains and the shower handle popped off during use. The hotel lobby and elevator looked run down. Also didn’t appreciate the guest who used the hotels parking lot as a place to work for on his car.
Business response:
Dear Kenneth, Thank you for being our guest and appreciating our friendly staff. However, we are sorry we cannot provide you with a flawless experience while you are here. Also, the facilities and amenities were different from your expectations. We have noted your remarks to update and will share them with the concerned team. In the meantime, our housekeeping and maintenance team will keep the area fresh and updated for our guests. We encourage you to try us again soon, and we are confident you will enjoy the exceptional sta... read more
I ended up not staying because the room was very dusty, cigarette burns on the carpet and in the toilet sink.
Business response:
Dear Guest, Thank you for your feedback, and we apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were with the burns on the carpet and toilet seat. We would have been happy to correct the issue before your departure, and we hope you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of these concerns. Sincerely,Hotel Management
Without telling me the room was assigned for the disabled. The smell of room was bad. I got stung by bug 2 places after sleep. This hotel was worst ever.
Business response:
Dear DONGAN, Thank you for choosing our hotel for your recent stay. We strive to offer quality service to our guests; therefore, we are disappointed that we did not meet your expectations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Please accept our apologies for your frustrations and inconvenience during your stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely... read more
Bloody sheets broken counter tops
Business response:
Dear David, Thank you for staying here. We regret the disappointment with the cleanliness and maintenance issue in your room. Our housekeeping team works hard to keep the place clean, and we are sorry if they overlooked a few areas in your room preparations. We will ensure these are addressed adequately and never repeated, and we hope for an opportunity to make this up to you during a future visit to the city. Sincerely,Hotel Management
While the front staff was welcoming, the odor throughout the facility was disappointing. When i walked in the room, the room smelled like body odor and the windows were wide open. The bed was clean but I was nervous to put my stuff on anything in fear that my personal items would smell.
Business response:
Dear Allison, Please accept our apologies for anything other than a completely satisfying stay. While we are pleased that you loved the hospitable service from our front desk associate, we are sorry we missed meeting some of your expectations and the difficulties you experienced. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,447 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.