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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we got there, we were told that there were no rooms available, despite the fact that we had a confirmed reservation. Another couple was trying to check in at the same time that we were, and they were also told that there were no rooms available even though they also had a confirmed reservation. The two employees at the desk were rude and refused to even try to find somewhere else to stay. When I asked to speak to the manager, they refused. I will never stay in an Extended Stay America hotel again.
Business response:
Dear John, we are disappointed to learn about the challenges you experienced with your confirmed reservation. Also, we are sorry for our staff's behavior and inability to solve the issue. We assure you this is not normal for us, and we have worked with our team to prevent this type of situation from happening again. Everything we do aims to provide you with an excellent hotel experience, and we hope to have the chance to prove it to you on a future stay.Sincerely,Hotel Management
Its was not good there at all will never go back to that one
Business response:
Dear John, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
The customer service at the front desk was very unresponsive. There were 11 people smoking marijuana throughout the parking lot which made it very uncomfortable having my grandson with me. The folks in the parking kept staring as I unloaded my car which made me nervous. Don't feel safe at this hotel
Business response:
Dear Salvia, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
There were no sheets on the bed, no hot water to bathe in, no ice machine, no fresh or bottled water, no utensils in the kitchen, no breakfast as promised. When I complained to the desk clerk she said there was nothing she could do about it and that the room should not have been rented to me under those conditions. I need a full refund!
Business response:
Dear Patricia, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please get in touch with us for any assistance you may require. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
close to what I needed cheap place
Business response:
Dear Margrit, thank you for sharing your review. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We are happy that our location was convenient for everything you wanted to do on this visit. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,409 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.