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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked nothing about this property
Business response:
Dear Luis, We deeply regret that we could not deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance to accommodate you when returning to our area so we can make it up to you.Sincerely,Hotel Management
The are ROACH infested!!!!! The room are not clean . The appliances are old .
Business response:
Dear Shazia, Thank you for being our guest. Please accept our apologies for the inconvenience caused while you were here. We want to reassure you we do everything possible to discourage the entrance of these insects. Our pest control provider does service our hotel on a routine basis. And we will address this with them to guarantee any future issues. Also, we will instruct our housekeeping team to double-check the rooms before allocating them to the guest. Also, we regret that you were disappointed with the appliances provid... read more
Recepcionista mal humorado Generalmente siempre me quedó en este hotel,es básico pero bueno es para dormir,lamentablemente esta vez tuve una mala experiencia ya que el recepcionista no era muy amable y con respecto a una consulta que le hice acerca de que si el hotel aceptaba mascotas como dice en la paguina me dijo que si pero le tenía que pagar 100 dólares ahora ya !!! Le dije pero como si la paguina del hotel dice 25 por noche y insistente que se los debía pagar ahora ya!!!!! Le dije no solo es una consulta ,,porque por t... read more
Business response:
Dear Barbara, thank you for being our guest again. We are sorry for your experience at the hotel this time and certainly understand your disappointment with the pet fees. Please accept our apologies for any undue stress due to our policy regarding this issue. Also, we hope you will consider giving us another chance on your next visit to the city so we can provide you with the hospitality you deserve and are aware of.SincerelyHotel Management
We had a non smoking room that reaked of cigarette smoke. It saturated every thing. Had trouble breathing because it was so strong.
When we got there, we were told that there were no rooms available, despite the fact that we had a confirmed reservation. Another couple was trying to check in at the same time that we were, and they were also told that there were no rooms available even though they also had a confirmed reservation. The two employees at the desk were rude and refused to even try to find somewhere else to stay. When I asked to speak to the manager, they refused. I will never stay in an Extended Stay America hotel again.
Business response:
Dear John, we are disappointed to learn about the challenges you experienced with your confirmed reservation. Also, we are sorry for our staff's behavior and inability to solve the issue. We assure you this is not normal for us, and we have worked with our team to prevent this type of situation from happening again. Everything we do aims to provide you with an excellent hotel experience, and we hope to have the chance to prove it to you on a future stay.Sincerely,Hotel Management
Its was not good there at all will never go back to that one
Business response:
Dear John, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,447 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.