Extended Stay America - Washington, D.C. - Gaithersburg - South

Patricia 

on Expedia

3 years ago

There were no sheets on the bed, no hot water to bathe in, no ice machine, no fresh or bottled water, no utensils in the kitchen, no breakfast as promised. When I complained to the desk clerk she said there was nothing she could do about it and that the room should not have been rented to me under those conditions. I need a full refund! 

MARGRIT 

on Expedia

3 years ago

close to what I needed cheap place 

Jontue 

on Expedia

3 years ago

The female staff member at the desk has a horrible attitude. She was rude and it was unnecessary. The elevator, hallways and staircases are filthy. The room was gloomy and cabinets filthy. The floor was sticky as well. The price is too high for the service received. The breakfast is a waist as well 

Alyssa 

on Expedia

3 years ago

Not a pleasant stay The front lobby was dark and dingy and not very clean. There was a big plexi glass divider that was filthy between you and the front desk agent. We arrived in the late afternoon after 5 PM and both of our rooms were not ready only one was ready. When we did get into each room they were both not with a pleasing odor there were stains on the carpet all of the furniture was worn and shabby refrigerator wasn’t turned on it was smelly in both of the rooms. We were in room 230 and the room above us was loud and... read more

Brian 

on Expedia

3 years ago

Run away from this place fast! I was there 5 nights. No towel change. Empty tissues. Chipped and worn furniture. Floor coming apart. Formica counters all chipped. Holes in sheet rock caused by door knobs and half assed repairs. Stated breakfast, but only granola bars and coffee with French vanilla non dairy cream. Nothing else available. Free hi speed internet turned out to be very slow. But fast internet available at $5.99 per day, I think. Loud neighboring guests playing loud music till almost midnight on work night. Staff... read more