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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The customer service at the front desk was very unresponsive. There were 11 people smoking marijuana throughout the parking lot which made it very uncomfortable having my grandson with me. The folks in the parking kept staring as I unloaded my car which made me nervous. Don't feel safe at this hotel
Business response:
Dear Salvia, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
There were no sheets on the bed, no hot water to bathe in, no ice machine, no fresh or bottled water, no utensils in the kitchen, no breakfast as promised. When I complained to the desk clerk she said there was nothing she could do about it and that the room should not have been rented to me under those conditions. I need a full refund!
Business response:
Dear Patricia, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please get in touch with us for any assistance you may require. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
close to what I needed cheap place
Business response:
Dear Margrit, thank you for sharing your review. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We are happy that our location was convenient for everything you wanted to do on this visit. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
The female staff member at the desk has a horrible attitude. She was rude and it was unnecessary. The elevator, hallways and staircases are filthy. The room was gloomy and cabinets filthy. The floor was sticky as well. The price is too high for the service received. The breakfast is a waist as well
Business response:
Dear Jontue, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Also, we regret your housekeeping concerns; we do not take these concerns lightly and will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back ... read more
Not a pleasant stay The front lobby was dark and dingy and not very clean. There was a big plexi glass divider that was filthy between you and the front desk agent. We arrived in the late afternoon after 5 PM and both of our rooms were not ready only one was ready. When we did get into each room they were both not with a pleasing odor there were stains on the carpet all of the furniture was worn and shabby refrigerator wasn’t turned on it was smelly in both of the rooms. We were in room 230 and the room above us was loud and... read more
Business response:
Dear Alyssa, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,447 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.