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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent hotel keep doing good job Price was perfect everything was excellent just the service front desk people was terrible need to hire qualified personal for the position
Business response:
Thanks so much for taking the time to review Extended Stay America - Washington, D.C. - Gaithersburg – South. We're glad to know you enjoyed your overall time with us. That being said, we apologize for the inconvenience you had with our front desk staff. We will use your comments in an effort to improve our service going forward. We enjoyed having you as our guest and look forward to seeing you again. Sincerely, General Manager
Not as bad as the rating said I opted to stay at this place even tho it had a 2.9 rating because I think some people rated his place as if it we're a very expensive place. I paid $63/nt and feel that my rating corresponded with what I paid. I had a suite with a kitchen so the service isn't there unless you ask for it..I knew that. We only slept there so I would recommend this place. All kitchen appliances worked so if you were cook in, it would be great!
Business response:
Monica, thank you for staying with us and for your wonderful feedback. We are thrilled that you loved your room with a kitchenette as well as your overall time with us. We appreciate you choosing Extended Stay America - Washington, D.C. - Gaithersburg – South and hope to you have stay with us again! Sincerely, General Manager
Ac issues The ac in the room not working properly. Finally got another room in the same hotel.
Business response:
Islander, thank you for the comments about your stay. I'm happy that we were able to resolve the problem by providing another room, but apologize for the inconvenience due to the HVAC issues you encountered with the first room. We appreciate you being our guest and hope you will visit us again so that we can make it up to you. Sincerely, General Manager
Mice. Will not stay again. First room was under construction and dirty. I complained and they moved me to a new room saying they put me in a off-market room by mistake. The second room was somewhat dirty and in the evening I could see a mouse running around the floor.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am concerned about the housekeeping service issues you mentioned. I apologize that we did not meet your expectations with the unusual check in process, and room condition. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provid... read more
good place for a couple nights good, cheap hotel with added amenities. A/C didn't work though.
Business response:
Thank you for taking the time to share your experience. I am pleased to read you were well accommodated at our hotel, but please accept our apologies on the issue with the a/c unit. We have informed our maintenance engineer to address this issue. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.