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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel, comfortable, and friendly staff We stayed with family, 4 people, during 4 days. It was comfortable and nice, great room, good kitchen. Could be a little more options for breakfast.
Business response:
Thank you for taking the time to share your experience. I am pleased you and your family enjoyed your room accommodations and our convenient location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Convenient but cleaniness not great It was okay but kept finding cockroaches my first couple nights there
Janky as ever It was horrible. It took 3 different rooms before we had a room clean enough to sleep in. The phones were missing buttons and it was just janky.
Not good The staff at the front desk was very sweet and nice. But my room was dirty it smell moldy I saw mold around the sink and in the bath area. Bed sheets were not clean. Found hair and stain on my pillow and bed. My room was not the Best and the building was dirty. No I wouldn't recommend to my friends or family i do have pictures but having a hard time to upload.
Business response:
Thank you, your feedback is very important to us. I apologize for the status of your room and your perception of the building. I'll be sure to couch our housekeeping staff to keep this from happening again. We appreciate that you found our front desk staff to be accommodating and courteous. I hope if you ever find yourself in our area again, you would be willing to give our hotel another chance. Please feel free to contact me for any further questions.
It was a nice stay. It was a nice room but the tv didn't work all to well. And I couldn't sleep at all that night.
Business response:
Your feedback is important. Thank you for sharing. Please accept our apologies that the television was not functioning properly. Still we are pleased you valued the cleanliness of the room. Going forward, please let us know if there is anything we can do to make your overnight stay more conformable. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Wasn't impressed with the cleanliness or condition of the hotel as a whole. But the employees were absolutely amazing. Very nice and helpful.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm glad that our staff made a positive impression on you, but disappointed about the cleanliness issues you experienced, which has been addressed with our housekeeping staff to rectify. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Room smelled like cigarette smoke. Not clean at all. Heater did not work in the room. The shower was slow draining. Front desk no help when I called about no heat in room. Checked in around 1030 at night and checked out 7 am the next morning. Would NOT stay here spend the extra money for a better choice.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.