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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run away from this place fast! I was there 5 nights. No towel change. Empty tissues. Chipped and worn furniture. Floor coming apart. Formica counters all chipped. Holes in sheet rock caused by door knobs and half assed repairs. Stated breakfast, but only granola bars and coffee with French vanilla non dairy cream. Nothing else available. Free hi speed internet turned out to be very slow. But fast internet available at $5.99 per day, I think. Loud neighboring guests playing loud music till almost midnight on work night. Staff... read more
Business response:
Brian, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Place smell like cigarettes smoke. The room was really hot and seemed like heat is on
Business response:
Prasanna, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Managem... read more
The cleaners are to clean and checked by head. I booked a room an hour before I arrived at the hotel. The first room #315 was a complete mess. It was not clean. The second room was like a tornado had just erupted. The man on the second shift gave my room #110. It was clean but the heat was not working. The noise from the unit could not permit me to sleep. I had to turn it off to sleep in the cold.
Business response:
Michael, thank you for taking the time to leave a review. We apologize for the cleanliness and maintenance issues you encountered and for the frustrations or inconveniences caused. We will follow up on your concerns with the appropriate members of our team to be more diligent in our efforts going forward. We are grateful for your patience, and we hope to have another opportunity to provide you with the flawless stay you deserve. Sincerely, Hotel Management
This property was unfortunately extremely dirty and unsanitary. Found a roach in the actual door upon entering the room. After finding the courage to peek through the door without the roach moving towards me.. it smelled of smoke and everything was filthy.
Business response:
Thank you for your review of your stay. We were very disappointed to see that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean, fresh environment, and we are genuinely sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. S... read more
Avoid Crack hotel. Pot smoking 24/7. Outside doors propped open by rocks. Not the safest location. Staff was oblivious.
Business response:
Jason, thank you for staying and reviewing our hotel. Please accept our apologies for not exceeding your expectations and for the inconvenience it caused. The issues you outlined are truly concerning and we have shared them with our front desk associates for a quick review and action. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,447 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.