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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was throw up in the elevator. There were not any dishes,glasses etc. in the kitchen cabinets.
Business response:
Thomas, we appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We ... read more
Never again I stayed in the hotel from Sunday 12, to Sat 18 Berber once my room was cleaned I called the front desk and requested for towel and the room to be clean 2 days after my stay in room 126. I was told to bring thr used towels and and the room to be cleaned the following day and they didn t on Thursday I called to extend my day till Saturday I did extend it on Friday at the front desk stayed in the same room 126. Saturday morning at about 10:30 I was asked if I am staying I said no . Got into the shower 11:10 I Heard... read more
Business response:
Athena, thank you for your review. We are sorry you did not experience the best of our staff and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. We will bring your concerns to the attention of our team as we continuously strive to improve. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
They charged us for an upgrade we didn’t ask for. The check-in took over 40 minutes. The room smelled of cigarettes and dog urine. The shower curtain was almost torn off the wall so the floor was soaked after showering. These are usually a hit or miss for me, but this one was a huge
Business response:
Ricki, thank you for your candid review. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. Meanwhile, we request you to reach out to us for any queries you may have as we would be happy to resolve them for you. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Worst Hotel ever There were no washcloths in the room and the A/c couldn’t be adjusted. It was freezing in there. When I called to front desk in am for washcloths the front desk agent was rude as hell. I called 4 times for about within 45 minutes and still never received my washcloths. The lady said she had to walk her floors first. Clearly guest are not a priority. Never will stay at any extended stay again.
Business response:
Tyesha, thank you for the specific feedback about your stay. We regret not meeting your expectations and apologize that our staff was not as responsive to your concerns as they should have been. We will review this with our team and take steps to ensure this lapse in service is not repeated. We will also share your comments with our maintenance team regarding the concerns you had with the air conditioner and make sure the problem is resolved immediately. We hope you will return to experience our hotel as we would have liked ... read more
old and run down facility. Noisy, upgraded WiFi was slow and unreliable, room was smelly and old AC wasn’t working properly.
Business response:
Thank you for taking the time to share your feedback. We regret the noise disturbance you encountered and apologize for the cleanliness issues you outlined. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the concerns you had with the air conditioner and make sure the problem is resolved. We hope you will consider giving us a second chance so we can prove this is not typical of our service.... read more
Bad management Horrible general manager. Couldn’t extend our stay and had to leave with no real excuse or explanation.
Business response:
Mikala, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
We arrived at the hotel which we pre paid through Expedia for. I was told that my credit card was declined and that I would need to pay now for the rooms. My father pays before I am able to bring up my reservation. After I prove to them I already paid with Expedia they refuse to credit my father back. The woman at the desk tries to give me some weak explaination of why they think it was declined even though I can see it was paid on my credit card over a month earlier. She resorts to telling us the manager would be in at 7am ... read more
Business response:
Thank you for sharing your review with us. We are very sorry to know about your experience. We will follow up on your feedback with the appropriate individuals to get a better understanding of what happened. We appreciate your patience in the meantime. Thank you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,448 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.