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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay elsewhere The clerk checked me in to a dirty room and when I went to get it corrected instead of being apologetic he rudely tells me about their non-smoking policy. He should be as concerned about cleaning the room as general policy all hotels have. Mind you he was making an assumption because I gave no indication as I do not smoke. The next morning I was locked out of my room and it took at least 10 min to get someone to come to the desk to make a key. Then EXACTLY at check out time they come knocking on my door. If th... read more
Business response:
Thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We also apologize you did not find our staff at their best and the inconvenience you had. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate... read more
The hotel smells very bad it was dirty The night front desk was very helpful but over all I won’t ever stay in this hotel or any of stay inn hotel
Business response:
Thank you for being our guest. We apologize for the odor and the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. On a positive note, we are happy you liked our courteous associates. We understand the frustration and sincerely hope you will reconsider and provide us another opportunity to serve you. Sincerely, Hotel Management
No toilet paper in room . Ther where no pillows available.
Business response:
Jibin, thank you for sharing your thoughts about your recent stay. We are sorry we failed to provide you the comfortable room that you deserved and apologize for the inconvenience this caused. We have shared your concerns with our housekeeping team to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
It wasnt much to like. It was a regular room. Needs updating.
Business response:
Thank you for your review. We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Highly dissatisfied I had booked a queen sleeper and 1 queen bed. The first room smelled like dog. So I went to the front desk to complain and they gave me another room. The second room still had a musty odor too it. So the sofa sleeper had not bed sheets and the mattress was filthy. I will NEVER SPEND MY HARD EARNED MONEY WITH THEM AGAIN.
Business response:
Orlando, thank you for choosing to stay with us. We apologize for the cleanliness and odor issues you encountered in your rooms. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Refresh rooms & make your guest comfortable This was a non-smoking hotel and the room that I stayed in had a very smoky smell I woke up with my throat hurting and my lungs felt like if I breathe in any more smoke I will pass out.
Business response:
Dear Valued Guest, Please accept our apologies for the overall disappointing experience. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
Yuck. Very dirty.
Business response:
Shamieka, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Very dirty room and smelled of smoke.There are better hotels in the area.
Business response:
Paul, we offer our sincere apologies for the housekeeping and noise issue you encountered while you were here. Your concerns regarding odor and cleanliness are discussed with the appropriate team to ensure that remedial steps are taken immediately. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,448 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.