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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Housekeeping doesn't due a good job in cleaning there always forgetting to take trash out
Business response:
Thank you for taking the time to write a review, Please accept my apologies on housekeeping forgetting about the trash. I will be sure to address this to our staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Think Again Management and staff agreed that the room wasn't up to Extended Stay America standards. Said they would correct the problem but did nothing during my stay to fix the issue. Customer Service agreed to refund but the property manager told Orbitz he would not. I finally got refunded and the property manager blacklisted me from returning after he thought I left a positive review about this stay. The staff doesn't know anything about hospitality or customer satisfaction. I'm not a hard person to please but do expect a... read more
Great hotel for the price. Check-in was just very very slow. They had only 2 receptionists for a very long line of customers.
Business response:
Your feedback about your stay is very important. It is great to see you favored the affordable price you paid, but disappointed check in was slow. We will work on this to make sure guests are well accommodated. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
It has large rooms and kitchenette. Breakfast did not include juice and milk, but instant oatmeal and good muffins were quite adequate.
Nit goid for an good area Ants were crawling all over the floor and tables
Business response:
I want to take a moment to thank you for taking the time to write your comments. I also want to apologize for the inconvenience you had during your stay with us. I have passed along your comments to our staff so the situation will be fixed. Once again thank you for taking the time for your comments and for being a valued guest. Hopefully we will be able to meet your expectations next time around.
The room had trash left
Great stay except hotel ran out of tissues and toilet paper.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. The issues with inadequate supplies will be investigated and addressed. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
The room was good the television remote didn't work
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I apologize for the inconvenience with the remote control in your room. I am glad that we were able to get it rectified quickly. We are doing all that we can to avoid this from happening again.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.