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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First I was greeted by gentleman, with a “what do you want attitude”. Then given a room that smelled like death warmed over. So, thankfully they gave me another room. All good …. Except the rooms with “kitchens” don’t have plates, bowls, cups, spoons, knives, or forks. Nothing.
Business response:
Dear Thurman, Thank you for being our guest. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service; therefore, we apologize for not meeting your expectations and for any confusion about our dishware policy. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring them to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. We appreciate your business and hope to have... read more
Room smelled like old smoke.
Business response:
Dear William, Thank you for your feedback. Please accept our apologies for the inconvenience you experienced while with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Terrible experience I had a gig Saturday night in a different city, so I got in late at night and needed to get some sleep before the gig the next morning. When I got in there was no one at the front desk. There was a sign at the desk that said the front desk clerk was away and to use the house phone to dial 0000 for help. Well the house phone was not working, no dial tone, no ringing, nothing. So I stood around for 10 minutes waiting. About 5 minutes in I dialed the main hotel number from my cell and just let it ring and ri... read more
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can improve our guest's experience. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to ... read more
Not a good place to stay Hated my few hours there . I immediately left that place after seeing roaches . They didnt even bother to pay me my money back .
Business response:
Dear SriHaritha, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
For an extended stay they had no pots pans or utensils we had to go buy our own, and the toilet wouldn’t flush and never got fixed even after asking several times, I would not recommend this place to anyone
Business response:
Dear Larry, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we apologize for not meeting these expectations. Thank you for bringing this to our attention, and we will address this appropriately. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
Floors and bathrooms are not cleaned, full of black dust, Hallway is smelling like smoking, wish it would have been more cleaned
Business response:
Dear Sunanda, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We would welcome another opportunity to show you the outstanding stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,124 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.