This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroach everywhere and awful smell in the lobby. Pillows and bedding were low quality compare to other hotels in the same prace range.
Business response:
Dear Felix, Thank you for staying with us and leaving remarks about your recent stay. We regret that your experience did not meet your expectations. Our priority is cleanliness and pest control of our rooms, and we apologize for any areas that fell short. Also, the quality and condition of the bedding needed to be more up to your projections. We appreciate your observations and concerns, and we have taken note of both. Please consider giving us a second chance to provide the hospitality you should always expect from us.Since... read more
This websit does not have real time information. Hotels.com allowwd me to book a room but whan I areoved at the hotel I was told no rooms were available. This charge better be reversed.
Business response:
Dear Guest, We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management
Room was not clean and the smell was bad. Not recommend to anyone
Business response:
Dear Vanessa, Thank you for staying at our hotel and letting us know we have room for improvement. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Checked in. Got my key. Went to my room. Found no dishes or flatware in the kitchenette, nor any ice bucket. Went back to front desk to ask about ice. There are no machines, but I could borrow ice trays! She asked what room I was in and I told her. She said that was impossible because I hadn't checked in. I showed her the key. It didn't matter. So she checked me in after the fact. She told me that the person who claimed to have checked me in was the "team lead." I returned to my room. I had obviously undergone several slipsh... read more
Business response:
Dear Ellis, We sincerely apologize for the issues you encountered during your stay. It is truly disheartening to learn about the lack of kitchenware, maintenance concerns, and communication lapses you experienced. Please accept our deepest apologies for any inconvenience caused. Regarding the kitchenware, we typically keep these items at the front desk for guest convenience, and we regret if this was not communicated to you. Additionally, our rooms feature full-size refrigerators, alleviating the need for an ice machine. You... read more
The room was pretty clean, but that was the only positive thing.
Business response:
Dear Gregory, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
They gave away our room even though we had a reservation. The front desk person called the owner but the owner did not care and told us to find somewhere else to stay. At that time of night, there were not rooms available close by.
Business response:
Dear Chi-May, thank you for sharing your review. We are sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team.Sincerely,Hotel Management
My room smelt disgusting and the sheets were not clean.
Business response:
Dear Kayla, thank you for staying with us and bringing this issue to our attention. We have checklists to inspect every suite after it has been serviced. Unfortunately, our team must have missed something during this process, so we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will consider this an isolated incident and return for another stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,123 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.