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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After paying for the room and driving 40 mins I got there only to find out there was no room available
Business response:
Dear Natasha, we are very sorry for the difficulties you had with your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Terrible and dirty The room was filthy! Crumbs on all of the tables and the floor. The bed was really made on top of dirty sheets. The bathroom smelled horribly of mold. Would never ever recommend someone stay here.
Business response:
Dear William, thank you for your recent review of your stay at our hotel. We were sorry to read your remarks and would like to start by offering you our apologies for any inconvenience caused. Our main goal is to provide an exceptional stay with comfortable accommodations; we regret this was not your experience. Be assured that your comments will be taken up internally. Thank you for your candid feedback; we cannot improve without it. Looking forward to having you stay with us once again to provide the flawless visit you des... read more
At checkin, attendant was unsure of what he was doing, took forever to check in, no coffee in rooms, light in bathroom did not work, front desk said no maintenance guy there till next day so i shaved and showered in dark, i asked for a credit, didnt get wont stay there again
Business response:
Robert, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
My night was horrible, because the people next room had a party all night long until 05:00am. In the morning. So , my girlfriend and I we couldn’t sleep. I call the from desk no one answer the phone, until I personally when to the from desk and complain about the people next room have the music so loud. That is no consideration to others guess in the hotel. I am so disappointed.
Business response:
Luis, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Not again Was a roach in the fridge. Place looked very dated.
Business response:
Norma, thank you for your candid review of your stay at our hotel. It is disheartening to hear that your visit was not a perfect one and apologize for not living up to your expectations. We have taken note of your comments and have discussed with our housekeeping team to make sure this is not repeated again. We also appreciate your observation in regards to our property. We are sorry for the inconvenience you had and hope that you will give us a chance to serve you what you deserve. Sincerely, Hotel Management
Terrible experience, awful service The night clerk, George Lanayan, would not let me check in. I had called earlier in the evening and spoken to him, asking if it would be ok that I arrived after midnight. He told me yes. When we arrived, he would not let us check in, saying it was too late, and I would have to re-purchase the room at a higher rate. When I told him this was unacceptable, to check me in anyway and I would sort it out with the manager in the morning, he refused. He then started insulting me, said he would call... read more
Business response:
Charles, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,123 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.