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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
poor coordination between expedia/travelocity and hotel. Manager surly/not helpful. Reservation lost.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Registration difficult, poor coordination with expedia/travelocity.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
When we first got our room on the third floor, we could hear a banging noise. We did not care to stay after that and asked for a refund which could not be given because we booked through Expedia. Instead they changed our room. There was no noise but the place smelled strongly of cigarette smoke, red stains on the carpet, and drain plug for the bathtub was broken. The door to the reception area also needs to be fixed as it bangs even if you try to slowly close it. It was also sad to see they had their receptionist doing laund... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Horrible Place I ended up using your app to book somewhere else. There was a dog constantly barking and the bathroom was filthy. The refrigerator made a buzzing sound. I could not take it and checked out.
Business response:
Jenny, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Also, we are sorry about the dog barking. We value your concerns and hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Business response:
Alvaro, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Gregory, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room wasn’t clean. The staff wasn’t trained. For example, the message light was flashing on the phone but the front desk had no idea how to turn it off. The staff didn’t have the key to open the storage for the breakfast items. We won’t stay here again.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the service issues you experienced. Your concerns will be shared with our team in an effort to improve our service delivery. We hope you will return as we would love the opportunity to make it up to you. Sincerely, Hotel Management
It was dirty, smelled like smoke when my room was non-smoking. Bathroom had burned patches on the floor and the bed was horrible. Will never stay again, wasn’t worth the money. I’d rather pay more and stay somewhere cleaner.
Business response:
Thank you for being our guest. We are sorry you felt our accommodations did not merit the rate you paid and apologize for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,123 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.