Extended Stay America - Washington, D.C. - Herndon - Dulles

Business response:

Thank you for sharing your review. We apologize for the service provided by one of our associates at the front desk. Your feedback will help us improve our performance moving forward. Please consider giving us a second chance as we seek to achieve a good rating from you in the future. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the housekeeping issues you encountered in your room. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. We are working with our maintenance team to fix the fan in the hall. Please know the kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We have shared your comments with our team to ensure clear... read more

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our cordial associates, we are sorry for not meeting all of your expectations. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Dear Guest, it was disappointing to read your review, and we regret the inconvenience you experienced. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

We cannot apologize enough for the poor service you received from our staff during your visit. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we do not repeat what you experienced. We are also sorry for the odor you experienced and will share your concerns with the housekeeping team to review and action. Thank you for your feedback, and we hope to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Amrou, thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management