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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was dirty and had a bad smell. Only stayed one night, so just dealt with it.
Business response:
Thank you for choosing our hotel for an overnight visit. We apologize for the cleanliness and odor issues you encountered in your accommodation. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Didn’t like anything. Property is very old and needs refurbishing
Business response:
Thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovation. We value your comments, and we hope you will make plans to stay with us again. Sincerely, Hotel Management
Sheets were used and dirty when we get there. We found cockroachs in the kitchen.
Business response:
We apologize for the inconvenience caused due to the cleanliness issue you encountered in your room. We are working with our housekeeping and pest control teams to reiterate the importance of our daily cleaning process to ensure such issues do not happen again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Front desk staff were not helpful at all. Would not answer phone at night and would not help secure transportation or promptly put calls through during day. They demonstrated a bad attitude throughout.
Business response:
Thank you for choosing to stay at our hotel. Please accept our sincerest apology for the issues you described regarding our front desk. Customer satisfaction is our team's top priority, and we obviously failed to deliver during your stay. We will share your feedback with our team and discuss ways to improve our service to our guests. Again, we are so sorry for the problems you encountered, and we do hope you will stay with us another time for a more satisfying experience. Sincerely, Hotel Management
Not what was sold to me. No resolve! Last time i booknthrough orbitz
Bad name for extended stay. Except for location, everything is worse in this particular extended stay. The manager is the worst
Business response:
Prabhu, thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. We hope we will have the opportunity to welcome you back to our hotel so that we ca... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,123 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.