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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No maid services. no utensils .no coffe supplies
Business response:
Bela, thank you for writing about your experience. We are disappointed to know you were not informed about our hotel policy. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
No parking, room was dirty and smelled like a smoker even tho was non smoke.
Business response:
Thank you for choosing us for your recent stay. However, we are sorry for the smoke smell in your room and for the unpleasant experience overall. Providing a fresh, clean suite is our priority, and we are sorry we fell short in that during your stay. Your feedback will be shared with our appropriate team and will ensure this does not happen again. We appreciate your comments and hope to have another opportunity to serve you better. Sincerely, Hotel Management
floor sticky reception insulting refrigerator too loud to sleep Bath questionable
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Hallways smelled musty; not very clean; watched as another business guest was mistakenly cleared out of his room after reserving it for 2 nights. Was convenient to airport.
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Reservation denied upon check in. Very angry. Had no place to stay, no other hotels in the area had availability. Poor, poor, poor customer service at this hotel. Please don’t allow customers to book at this chain any longer.
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the reservation issue you encountered and regret the inconvenience it caused to you. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. We would like to regain your trust and look forward to having an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
When we arrived at 1am as I had called ahead and advised the computer was on audit and we could not check in. The staff was really nice but it was annoying. Our room smelled like smoke especially one of my pillows. Facilities look super dated
Business response:
Please accept our apologies for the long wait at the time of check-in and also for the smoke smell you experienced in your room. We have shared your feedback with the housekeeping team to ensure this room receives deep clean to remove the smell. We value your feedback and hope you will us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,123 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.