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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to change rooms. First room bathroom mirror looked like someone brushed their teeth and had spit on the mirror and sink handles. Our room had urine on the toilet seat. There was a random hair in our bed. Staff was nice but house keeping was terrible. Notice a whole in the wall in both rooms not sure if it was some work that was being done
Business response:
Please accept our sincere apologies for the cleanliness issues you experienced in your room. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will allow us to redeem ourselves on a future stay. Sincerely, Hotel Management
I arrived to check in and while they had record of my reservation, and I had called that morning to verify, they had no rooms available. Very frustrating and very poor business. Will not return.
Business response:
Thank you for staying with us and sharing your review. We are sorry aboutthe issues you experienced with your reservation, and that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. We hope you will stay with us again whenever you are in the area. Sincerely, Hotel Management
Bugs everywhere!!! Flying and crawling.. it was pretty bad
Business response:
Ashley, thank you for staying with us. We apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we’re working to ensure procedures are being followed to prevent future infestation. We hope to have the opportunity to resolve your concern to your satisfaction and provide you with a much better impression on the next visit. Sincerely, Hotel Management
Cada vez que salía me asias presunta para donde iba y la persona que está en el lobby está fumando droga
Business response:
Dear Alvaro, thank you for sharing your concerns with your review. We are so sorry for the poor impression left upon you. Please know our staff is available 24/7 to address any issues you may have. We are always looking for an opportunity to make your stay more enjoyable. Thank you for staying with us and we hope to see you again soon. Sincerely, Hotel Management
Only person working night shift quit because they got into an argument with a guest. Cops were in the lobby waiting for a new clerk to show up. Obviously couldn't get checked in, but still getting charged for the stay!
Business response:
There was NO GUEST waiting to get checked in when Manager arrived.
The only thing great about this hotel is the mellow mushroom across the street.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
All staff members were very unpleasant. They acted as if I was an inconvenience. I tried to checkout and no one was at the front desk from the time I began bringing my luggage down until I was ready to leave (about an hour later). I left my dirty linens and room keys on the counter. I booked a room with a queen bed and non smoking, but as soon as I walked in it smelled like someone had just finished smoking in there. I was not offered any type of housekeeping during my time there.
Business response:
Taylor, thank you for being our guest. We are sorry for the disappointment you had with our service. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. Also, our housekeeping team is asked to do a deep cleaning of your room. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please consider a return visit to our hotel so that we can provide you with a better st... read more
I stayed because of the corporate discount but it needs to be updated.
Business response:
Thank you for reviewing our hotel. We strive to provide clean, comfortable accommodations with great service and we sincerely apologize for missing these marks during your stay. We hope you will consider giving us another chance to provide you with the spotless accommodations and excellent hospitality you should always expect from our team. Sincerely, Hotel Management
Bed Bug Ridden - Poor service There were bed bugs. DON'T STAY HERE.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,123 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.