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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I can’t I was standing in the lobby for a solid 15min until someone comes to assist with check in. I hear them chatting in the back office and said excuse me several times but no one came to help. I started getting extremely bad allergy the minute I walked in to the room, both nose clogged until I can’t take it anymore so I left 4 hrs into being there.
Business response:
Dear Guest, thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality during your stay. It is never our intention to disappoint a guest, and your feedback is essential to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels. Sincerely, Hotel Management
We were not in security and spent only one night we have not been refunded the second night.
Business response:
Dear HERVE, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Please do not hesitate to reach the hotel front desk directly for any further assistance. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
We were not inform of the hotel being a mini place. It was very questionable. Rooms definitely were not well kept or clean. We really weren't greeted at our time of arrival. Due to an unwelcome, I was not sure about informing whoever about the ants. They got into everything. I don't recommend this place ever again.
Business response:
Dear Kelly, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, which helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Called just after 3:00pm day of checkin and discussed with person who answered that we would be arriving late (9:00pm). Called back at 7:00pm to insure that room was being held and was told that my room had been given to someone else and no other rooms were availbale. Said they would try to find a room and would call back either way. I never received a call one way or the other. Charge for room is showing up on my VISA. Should have known by all of the bad ratings for this place that something would go wrong!
Business response:
Dear Paul, thank you for sharing your review. We are sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Please don’t hesitate to contact the hotel for any further queries. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Corporate & Health Inspection Needed!!! Booked last minute since another Extended Stay we booked had no power at 10pm upon checking. Was told no generator either. Check in at this property was greeted with angry guests not checking into their due to dead bugs on window sills/uncleanliness/overall condition of room. We looked at our room quickly & asked housekeeping to wash floors. We left & returned a few hours later to another angry guest at front desk stating their door locks were broken, their daughter was in the room alo... read more
Business response:
Dear Guest, we want to thank you for your recent stay and for taking the time to post your review. We apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better future experience. Moreover, we also apologize that the room you got was not absolutely clean. We have shared your feedback with our housekeeping team to ensure this should not be repeated. Thanks again for your feedback, and we hope you will stay with us again soon. Sincerely, Hotel Management
Very basic service This is the worse place to stay. If you are just wanting to shower and sleep then this is your place because you will not get anything extra .. internet work half ass .. let the staff know and never got it working properly. Microwave was filthy.
Business response:
Dear Donna, thank you for taking the time to write us a review. We are so sorry to learn you did not have a pleasant stay. We have noted your concerns about the internet and the microwave; we apologize that you were not aware of the amenities we provide; we will be diligent in our communication in the future. Please be assured that we will let our team know to meet our guest's expectations. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerel... read more
First impression walking into the lobby was that the first floor smelled like urine. Fortunately that was not the case in our room or on the floor we stayed on. I definitely didnt pay for the Ritz, and the room, beds, etc were adequate. The breakfast is basically nonexistent. The unfortunate thing is that I spent 2 hours of my 10 hour stay in the lobby waiting on Expedia and the hotel staff to figure out why they weren't paid for the stay. I was billed two months prior to my stay, and paid it at that time, but apparently the... read more
Business response:
Dear Nicholas, we are sorry for the difficulties you experienced with your reservation at the time of arrival. We are continually striving to improve our services, and we are thankful for the feedback. We hope you will consider giving us a second chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.5 star rating with 2,406 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.