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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ridiculous The bath tub was dirty , I had to get someone that I know that lives near to bring me cleaning supplies, to clean before I could even shower. I had to cancel my reservation for the second day because it wasn’t showing up in the system , so I had to cancel and pay at the location and now I’ll be losing the rewards night. The hotel attendant had us waiting for her about 15 mins because she was taking a lunch break at 10:50AM
Business response:
Dear Latoya, Thank you for your feedback. We sincerely apologize for the condition of the bathtub and the issues with the reservation system and staff. This does not reflect our standards, and we understand how frustrating this must have been. We are addressing these concerns with our team to make necessary improvements and ensure the service you expect and deserve. We hope you will consider staying with us again, allowing us the chance to provide a better experience.Sincerely, Hotel Management
Poor customer service at front desk. Only 3 pillows for queen bed. No blankets. No dishes, cups or anything even though there was a full fridge and stovetop. Will never stay there again.
Business response:
Dear David, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. Hopefully, we can show you the outstanding hospitality you deserve on your next visit. Sincerely,Hotel Management
Terrible
Too many unacceptable items to list here. Staff shortage may contribute to the problems.
Business response:
Dear Larry, We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
It was late at night and we were not able to check in. They told us the booking was canceled and did not offer any alternative to help. We had to find another hotel. We had our little kids with us and it was a terrible experience.
Business response:
Dear Jaime, please accept our apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, which happened on your arrival. While we made every effort to correct the matter before your arrival, we were unsuccessful, and we apologize. We hope you will give us another opportunity when you are in the area, as we would love to make it up to you and provide you w... read more
Staff, dirty room
Business response:
Dear Kyle, thank you for staying with us. Please accept our apologies for the experience you shared in your feedback. We were disappointed to read that you felt your accommodations were not clean. We take pride in providing our guests with a clean, fresh environment and excellent service, and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way.Sincer... read more
Our first room was the filthiest hotel room I've ever seen. It REEKED of old food and the carpet was bloodstained. They moved us to a new room and an employee attempted to break into our room at midnight. We were unable to get in touch with the front desk or the corporate office at this time.
Business response:
Dear Cassandra, We are very disappointed that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. Also, we are very concerned about other issues highlighted and have immediately brought this to the attention of our team for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future to provide you with a flawless s... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.