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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
AWFUL I've already written a Google review. My stay was NOT good. I arrived around 9:00 p.m. on Saturday night and waited for someone to come to the front desk and check me in for over 15 minutes. I had to call your corporate headquarters, and the associate was friendly, but she couldn't reach anyone either. When this woman finally did show up, I could barely understand her, and she was incredibly unapologetic and seemed put out by me wanting to check in. She asked if I had a preference, and I told her I wanted a quiet room.... read more
Business response:
Dear Susan, thank you for your review. We are disheartened to read about the service problems you experienced with our front desk and hope you will accept our sincere apology. We will take the necessary measures to ensure this does not happen in the future. Furthermore, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new... read more
Room was so so dirty, i cleaned the microwave and refrigerator, they say there is breakfast there is only coffee
Business response:
Dear Amale, we want to thank you for your recent stay with us and for taking the time to post your review. We apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Regrettably, we failed during this process. We are also sorry for the disappointment you had regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We can do better, and we hope you will allow us to prove that to... read more
Room smelled of cat urine and staff was extremely rude
Business response:
Dear Michell, thank you for choosing our hotel and sharing your review. We are very disappointed to read about the issues you encountered, especially our staff being rude to you. Our team genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our standard service. We promised to provide you with fresh, clean accommodations, and we are disappointed that this did not occur while you were here. We will be looking into the feedback you provided, and we hope this isolated i... read more
Old property and fixtures near their end of life. Room smelled like fish, and breakfast was muffins and oatmeal
Business response:
Dear Nathan, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have an... read more
I can’t I was standing in the lobby for a solid 15min until someone comes to assist with check in. I hear them chatting in the back office and said excuse me several times but no one came to help. I started getting extremely bad allergy the minute I walked in to the room, both nose clogged until I can’t take it anymore so I left 4 hrs into being there.
Business response:
Dear Guest, thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality during your stay. It is never our intention to disappoint a guest, and your feedback is essential to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels. Sincerely, Hotel Management
We were not in security and spent only one night we have not been refunded the second night.
Business response:
Dear HERVE, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Please do not hesitate to reach the hotel front desk directly for any further assistance. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.