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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Located in nice area. Did not like condition and cleanliness (strands of hair all over the room, ceiling repair very poor, bathtub the same,and roaches in the room!!!
Business response:
Regi, thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Not a place I’d take my family.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Terrible Gave us a room that’s not clean. Shower was broken and water was going all over the floor. Phone was disconnected. Didn’t even have the code that’s connect the phone to the wall.
Business response:
Prasanna, thank you for the candid review. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
I paid on Orbitz & they charged me at the hotel they didn't understand I had a reservation already they told me orbitz would issue a full refund which is yet to happen!
Business response:
Thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Not cool Took over 20 minutes to check in no one at desk
Business response:
John, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
It needs updating. Not enough breakfast
Business response:
Thank you for posting a review of your stay. We regret your disappointment with the breakfast not being available due to current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Rooms, halls and stairwell all smelled of smoke and pot. No fresh linens unless you are there for 7 days!!
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Pretty bad experience for the money. Check in took like 40 minutes and ended up Getting a room with a non working shower. The other room was fine, but the fridge smelled awful, and the room itself doesn’t look like someone takes care of it. Dead bolt doesn’t lock, not clean, chips in the wood. Just look and feel cheap. Doesn’t worth 100$ a night that i payed. Worth maybe 50-60
Business response:
Thank you for the feedback. We apologize for the maintenance and housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.5 star rating with 2,406 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.