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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were not inform of the hotel being a mini place. It was very questionable. Rooms definitely were not well kept or clean. We really weren't greeted at our time of arrival. Due to an unwelcome, I was not sure about informing whoever about the ants. They got into everything. I don't recommend this place ever again.
Business response:
Dear Kelly, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, which helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Called just after 3:00pm day of checkin and discussed with person who answered that we would be arriving late (9:00pm). Called back at 7:00pm to insure that room was being held and was told that my room had been given to someone else and no other rooms were availbale. Said they would try to find a room and would call back either way. I never received a call one way or the other. Charge for room is showing up on my VISA. Should have known by all of the bad ratings for this place that something would go wrong!
Business response:
Dear Paul, thank you for sharing your review. We are sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Please don’t hesitate to contact the hotel for any further queries. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Corporate & Health Inspection Needed!!! Booked last minute since another Extended Stay we booked had no power at 10pm upon checking. Was told no generator either. Check in at this property was greeted with angry guests not checking into their due to dead bugs on window sills/uncleanliness/overall condition of room. We looked at our room quickly & asked housekeeping to wash floors. We left & returned a few hours later to another angry guest at front desk stating their door locks were broken, their daughter was in the room alo... read more
Business response:
Dear Guest, we want to thank you for your recent stay and for taking the time to post your review. We apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better future experience. Moreover, we also apologize that the room you got was not absolutely clean. We have shared your feedback with our housekeeping team to ensure this should not be repeated. Thanks again for your feedback, and we hope you will stay with us again soon. Sincerely, Hotel Management
Very basic service This is the worse place to stay. If you are just wanting to shower and sleep then this is your place because you will not get anything extra .. internet work half ass .. let the staff know and never got it working properly. Microwave was filthy.
Business response:
Dear Donna, thank you for taking the time to write us a review. We are so sorry to learn you did not have a pleasant stay. We have noted your concerns about the internet and the microwave; we apologize that you were not aware of the amenities we provide; we will be diligent in our communication in the future. Please be assured that we will let our team know to meet our guest's expectations. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerel... read more
First impression walking into the lobby was that the first floor smelled like urine. Fortunately that was not the case in our room or on the floor we stayed on. I definitely didnt pay for the Ritz, and the room, beds, etc were adequate. The breakfast is basically nonexistent. The unfortunate thing is that I spent 2 hours of my 10 hour stay in the lobby waiting on Expedia and the hotel staff to figure out why they weren't paid for the stay. I was billed two months prior to my stay, and paid it at that time, but apparently the... read more
Business response:
Dear Nicholas, we are sorry for the difficulties you experienced with your reservation at the time of arrival. We are continually striving to improve our services, and we are thankful for the feedback. We hope you will consider giving us a second chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Nothing
Business response:
Ezzard, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
No housekeeping available to clean the room.
Business response:
Antero, thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Hairdryers are also available at the front desk, too, and are complimentary. We have shared your comments with our team to e... read more
Disappointed The facility is very worn down. They have tried to clean the stains in the bathroom and kitchen but it’s been too many years. Their is no coffee service in your room. It’s time to overhaul the facility.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.