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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The guy who do check in is so unprofessional. Talking with friends while i have to wait. Keep texting while he serving me. Towels are all turned black…
Business response:
Please accept our sincere apologies for not providing attentive service at the time of check-in. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon! Sincerely, hotel management
Extended Stay America Suites Washington DC Rockvil So many things wrong, I plan to inform the Corporate olffices for the Extended Stay America Suites, DC Rockville of our experience. I have stayed in the Extended Stay America Suites before (although not this one) and have been more than satisfied.
Business response:
Dear guest, thank you for your loyalty towards our brand. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we sincerely apologize you were unable to enjoy your stay. We truly value your continued business and hope to have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
dirtiest hotel ever This hotel looks great on the exterior but the interior was absolutely disgusting! The shower had a crack in the wall, that was caulked and sheetrock screwed back together as if a high school kid fixed it to hide a party from parents. The trim in the bathroom was loose and falling apart. The tub was stained which at first glace looked like smeared feces. the alarm clock and tv remote had layers of grime on them looking as if they were used to clean a toddlers runny nose. The hallways are dark and smelled ... read more
Business response:
Thank you, Kevin, for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we share it with the respective teams to make necessary changes immediately. We appreciate your patience and hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Managemen... read more
I Hate it Well when i first pull up it didnt look like what i saw on line and the front door and lobby i didnt like the ways that look and the room could have been much better so i turn around and i left didnt stay there at all will not ever stay there
Business response:
Carlnetta, thank you for leaving your feedback. We never want to disappoint any of our guests, so we apologize our hotel did not meet your expectations. We hope you will change your mind and give us another opportunity to welcome you back soon. Sincerely, Hotel Management
Located in nice area. Did not like condition and cleanliness (strands of hair all over the room, ceiling repair very poor, bathtub the same,and roaches in the room!!!
Business response:
Regi, thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Not a place I’d take my family.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Terrible Gave us a room that’s not clean. Shower was broken and water was going all over the floor. Phone was disconnected. Didn’t even have the code that’s connect the phone to the wall.
Business response:
Prasanna, thank you for the candid review. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.