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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is so nasty, cockroaches in my room .. I will never stay there again ..
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that,we sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will reconsider staying with us so we can provide a be... read more
Its like they say buy cheap get cheap. Roaches, dirty sheets and a VERY STAINED mattress. I was afraid of walking barefoot let alone afraid the roaches might attemp to hitch a ride. YUCK
Business response:
Katie, thank you for your review. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Friendly staff, great location, but woke up with bug bites all over.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously, so we will certainly have the room thoroughly inspected and treated as a precaution. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
........ ................................ ........smh
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Antionette, thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.5 star rating with 2,405 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.