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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Elena, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Never again !!!! I had reserved the room to be close to the hospital to have surgery in the morning . It was the worst stay ever . The rooms were dirty and smelling of marijuana. The tub didn’t work I requested a king size bed and Got a full . The front desk was rude and didn’t speak English. When I went to check out the rep at the front desk he couldn’t do it and walked away and never came back . It was the most bizarre thing I had ever encountered . I won’t stay again.
Business response:
Erania, please accept our sincere apologies for the disappointing stay you had while you were here for a medical visit, and we regret the unpleasant service you received from one of our associates. This is not acceptable, so we have taken note of your feedback and have shared it with the front desk individuals to make sure we deliver a better service going forward ensuring this is not repeated in the future. Moreover, we are sorry for the issues you encountered in your suite. This has been communicated with the housekeeping ... read more
Spend a few more $ somewhere else! This hotel was dirty - someone else’s hair was in the shower and on the toilet, dirty sheets, dirty stove, and dirty microwave. The room and hallways smelled terrible. The air conditioner was loud and had an odor. The internet didn’t work for my entire stay. Don’t waste your money. Go somewhere else.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance departments to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room, elevator and check in lobby were unclean. No sanitzer available in lobby. Had to call Front Desk and wait for dishes for kitchenette. There was always a wait for towels,
Business response:
Thank you for sharing your feedback. We are sorry for the cleanliness issues you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We have also shared your comments with our front desk associates to ensure we are diligent in our efforts moving forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Otto, we are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
No breakfast, dirty areas, unfriendly staff. Gross odor.
They need a new credit card system. And better trained lead manager
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
for the first time I say I want my money back . I was disappointed since the first step onto the hotel. The smell of old and smoking in my not smoking room. The receptionist was checking me in when he answered the phone and let me wait. They would not accept cash so I had to charge my card even if I did not want. Small and Poor quality of breakfast available . I found a bathtub when I would have prefer a normal shower tab and other little things but as you see I was disappointed and would like be credit for this stay ( never... read more
Business response:
We are extremely sorry your experience fell short of what you expected and deserved. It is disappointing to read we failed on multiple occasions and that our service, as well as amenities, were not on the point. We have taken note of all your concerns and will discuss it with the designated team members to improve our guest experience. Please consider giving us another opportunity so we can provide you with a pleasant stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.5 star rating with 2,406 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.