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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This "hotel" should not be on your site! It is the dirtiest, facility I have ever seem and it's housing homeless people. I had to leave after one day
Business response:
Thank you for your comments. We are sorry for the disappointing stay you had and regret the cleanliness issues you encountered. We understand the importance of a clean, comfortable stay while you are a home away from home and have shared your comments with the housekeeping team so that we can improve our future guest experience. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Upon arrival, there was no one at the front desk. I waited for approximately 15 minutes before someone finally showed up. Check in went fine. The hallway to my room had a horrible smell. The room was adequate, however, I noticed something moving on the bed. It was a huge spider. I killed that thinking it was a fluke. NOPE. Throughout the stay I killed 3 more. I notified the front desk that an exterminator was needed ASAP.
Business response:
Thank you for reviewing your recent stay at our hotel. It was certainly disappointing to read about the problems you experienced at check-in. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. We also regret the inconvenience caused by the odor. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will give us a chance to impress you on a future visit. Sincerely, Hot... read more
Horrible Never again horrible bad service and smells like smoking
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team so that we can learn from our shortcomings. Also, we regret the inconvenience caused by the smoke. We hope we will have the opportunity to welcome you back to our hotel and provide you with a much better experience. Sincerely, Hotel Management
So many things were wrong. First, I had to wait 10 minutes to have someone come to the check-in counter. My room was disgusting. The carpet had a huge dirty red spot and was pulled in a couple of places. Chair was broken. No sheets and blanket provided for the sofa bed. I called for sheets and blankets and received a lower sheet and small blanket. Had to call again for top sheet and extra blanket. No glasses provided although the room has a full kitchen. Details on Expedia say the room includes a breakfast. Well that breakfa... read more
Business response:
Simon, please accept our sincerest apologies as our associates were not at the desk upon arrival and regret the cleanliness issues you encountered in your room. We understand your frustration, and we will share your feedback with the appropriate teams to be more diligent in their efforts so that we do not repeat such problems in the near future. We are also sorry you were not aware of our dishware policy, where we keep all kitchenware at the front desk and provide them to you upon request. Your comments about the grab-and-go... read more
Front desk attendant spent 5-10 minutes on the phone with his dad before checking in guests. A room on the floor I was staying in was quarantined because of mold in the walls. At 930pm I received a knock on the room door from a police officer. There were reports of gun fire and the police officers were checking to see if any guests heard anything. Disappointing.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry for the unpleasant experience you had at the time of check-in. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We do hope you will stay with us another time so we can provide you with a satisfying stay. Sincerely, Hotel Management
No concierge unprofessional front desk guy no kitchen utensils to cook with ask for them they don't have until tomorrow cuz they're dirty ask them to bring dirty ones will clean myself then brought just one pot no clean up crew for the whole three days will DEFINITELY NOT STAYING HERE AGAIN AND HONESTLY NOBODY SHOULD TERRIBLE EXPERIENCE
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the problems you encountered in getting clean kitchen utensils, and we assure you that we will be working with our staff to ensure this does not repeat with or future guests. Thank you again, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
House keeing left the floor sticky with what looks like a spilled beverage. The batroom had dust and hair on the toilet tank. The shower had hairs on its walls.
Business response:
Wayne, thank you for staying with us again during your visit. It was disheartening to read the housekeeping issues you experienced in your rooms. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.5 star rating with 2,406 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.