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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its like they say buy cheap get cheap. Roaches, dirty sheets and a VERY STAINED mattress. I was afraid of walking barefoot let alone afraid the roaches might attemp to hitch a ride. YUCK
Business response:
Katie, thank you for your review. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Friendly staff, great location, but woke up with bug bites all over.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously, so we will certainly have the room thoroughly inspected and treated as a precaution. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
........ ................................ ........smh
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Antionette, thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Elena, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Never again !!!! I had reserved the room to be close to the hospital to have surgery in the morning . It was the worst stay ever . The rooms were dirty and smelling of marijuana. The tub didn’t work I requested a king size bed and Got a full . The front desk was rude and didn’t speak English. When I went to check out the rep at the front desk he couldn’t do it and walked away and never came back . It was the most bizarre thing I had ever encountered . I won’t stay again.
Business response:
Erania, please accept our sincere apologies for the disappointing stay you had while you were here for a medical visit, and we regret the unpleasant service you received from one of our associates. This is not acceptable, so we have taken note of your feedback and have shared it with the front desk individuals to make sure we deliver a better service going forward ensuring this is not repeated in the future. Moreover, we are sorry for the issues you encountered in your suite. This has been communicated with the housekeeping ... read more
Spend a few more $ somewhere else! This hotel was dirty - someone else’s hair was in the shower and on the toilet, dirty sheets, dirty stove, and dirty microwave. The room and hallways smelled terrible. The air conditioner was loud and had an odor. The internet didn’t work for my entire stay. Don’t waste your money. Go somewhere else.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance departments to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.