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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room, elevator and check in lobby were unclean. No sanitzer available in lobby. Had to call Front Desk and wait for dishes for kitchenette. There was always a wait for towels,
Business response:
Thank you for sharing your feedback. We are sorry for the cleanliness issues you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We have also shared your comments with our front desk associates to ensure we are diligent in our efforts moving forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Otto, we are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
No breakfast, dirty areas, unfriendly staff. Gross odor.
They need a new credit card system. And better trained lead manager
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
for the first time I say I want my money back . I was disappointed since the first step onto the hotel. The smell of old and smoking in my not smoking room. The receptionist was checking me in when he answered the phone and let me wait. They would not accept cash so I had to charge my card even if I did not want. Small and Poor quality of breakfast available . I found a bathtub when I would have prefer a normal shower tab and other little things but as you see I was disappointed and would like be credit for this stay ( never... read more
Business response:
We are extremely sorry your experience fell short of what you expected and deserved. It is disappointing to read we failed on multiple occasions and that our service, as well as amenities, were not on the point. We have taken note of all your concerns and will discuss it with the designated team members to improve our guest experience. Please consider giving us another opportunity so we can provide you with a pleasant stay. Sincerely, Hotel Management
This "hotel" should not be on your site! It is the dirtiest, facility I have ever seem and it's housing homeless people. I had to leave after one day
Business response:
Thank you for your comments. We are sorry for the disappointing stay you had and regret the cleanliness issues you encountered. We understand the importance of a clean, comfortable stay while you are a home away from home and have shared your comments with the housekeeping team so that we can improve our future guest experience. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Upon arrival, there was no one at the front desk. I waited for approximately 15 minutes before someone finally showed up. Check in went fine. The hallway to my room had a horrible smell. The room was adequate, however, I noticed something moving on the bed. It was a huge spider. I killed that thinking it was a fluke. NOPE. Throughout the stay I killed 3 more. I notified the front desk that an exterminator was needed ASAP.
Business response:
Thank you for reviewing your recent stay at our hotel. It was certainly disappointing to read about the problems you experienced at check-in. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. We also regret the inconvenience caused by the odor. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will give us a chance to impress you on a future visit. Sincerely, Hot... read more
Horrible Never again horrible bad service and smells like smoking
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team so that we can learn from our shortcomings. Also, we regret the inconvenience caused by the smoke. We hope we will have the opportunity to welcome you back to our hotel and provide you with a much better experience. Sincerely, Hotel Management
So many things were wrong. First, I had to wait 10 minutes to have someone come to the check-in counter. My room was disgusting. The carpet had a huge dirty red spot and was pulled in a couple of places. Chair was broken. No sheets and blanket provided for the sofa bed. I called for sheets and blankets and received a lower sheet and small blanket. Had to call again for top sheet and extra blanket. No glasses provided although the room has a full kitchen. Details on Expedia say the room includes a breakfast. Well that breakfa... read more
Business response:
Simon, please accept our sincerest apologies as our associates were not at the desk upon arrival and regret the cleanliness issues you encountered in your room. We understand your frustration, and we will share your feedback with the appropriate teams to be more diligent in their efforts so that we do not repeat such problems in the near future. We are also sorry you were not aware of our dishware policy, where we keep all kitchenware at the front desk and provide them to you upon request. Your comments about the grab-and-go... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.