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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Please note - I did not enjoy my stay in room 318 this weekend. The refrigerator woke me up in the middle of the night, it made way too much noise and ruined my good night sleep. I also found a bug in my room, which I have pictures of, and ruined the rest of my stay. I would like my money back. Please have someone get in touch with me.
Business response:
Thank you for your review. We are sorry for your disappointment with the refrigerator and the insect you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I booked this location thru your website and paid in advance. Upon my arrival at 11 pm after a 9 hour drive, I was told by the staff that I didn't have a room. I told the host that I had paid in advance and was told that they hadn't received any payment. When I asked the host what other hotels were around the area, I was not given any information. Another customer who had just checked in told the host they were leaving and I was told I could have their room. My husband went out to find out why they were leaving. My husband w... read more
Not clean Room smelled like smoke. bathroom was worn out
Business response:
Chris, thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. It is our goal to provide an excellent experience for each guest, so we hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, Hotel Management
We wound up checking out immediately due to the terrible conditions. I couldn't in good conscience let my family stay there. Dirty boot prints were on the toilet seat, hairs on the "clean" towels and sink, mussed beds, filthy carpet in the hallways, rooms being fumigated for some reason, front desk person barely looked up during check-in (texting the entire time), etc.
Business response:
Thank you for staying with us again during your visit. It was disheartening to read the cleanliness issues you experienced in your room. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. In response to your feedback, we will remind our front desk staff to be more diligent going forward. We value your feedback. We look forward to welcoming you for a better experience going forward. Sincerely, Hotel Management
Location was convenient. Furniture is old, bathroom was dirty, rooms are noisy, terrible smell upon walking into room. It’s motel level, so way overpriced.
Business response:
Thank you for the review of your stay. We apologize for the noise and cleanliness issues you encountered during your stay and regret the inconvenience caused. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. We have taken note of your concerns regarding the furniture and will share it with the appropriate team to review and action. On a positive note, we are happy you liked our convenient location. We hope you will return so we can make it up to you. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.5 star rating with 2,406 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.