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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed at this property three years ago when first arriving to Washington. Now service was horrible, dishes, linens, rooms where not so clean. My kids where bitten by bed bugs, and even contacted Lise, checked out the property ASAP!
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Beautiful building on outside. Very basic and dated inside. Room wreaked of old cigarette smoke. Awful
Business response:
Steve, thanks for taking the time to review our hotel. We apologize for the disappointing stay you had and regret your room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. Please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Sooo estuve un dia y me cambié de hotel. Mala atencion en general del personal en, especial de aquellas en el lobby.
Business response:
Thank you for sharing your review. We apologize for the poor attention provided by our associates during your stay. Your feedback has been shared with the appropriate department involved, and we are working on the feedback provided by them in an effort to improve our service levels going ahead. Please consider giving us a second chance as we seek to achieve good marks from you in the future. Sincerely, Hotel Management
This place has BEDBUGS and when I complained about it they denied the picture being a bedbug.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Lobby had a nasty smell when you enter. Room was decent but there was a tarantula in my room fell right on my and then disappeared, I couldn’t sleep afraid it might come back... The breakfast was a joke just coffee and gas station muffins little tiny ones and no water. I won’t be staying next time.
Business response:
Moin, thank you for reviewing your experience. We are disappointed to know your stay was made uncomfortable one due to the housekeeping issues. We also are sorry for the breakfast not being according to your liking. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
Great staff but hotel needs updating The location is fantastic. It's close to many restaurants and stores. Plus, very convenient to the major highways. The room however just felt very tired and dated. I didnt feel comfortable sleeping on the sheets. The room along with the hallways smelled strongly of cigarette smoke, I assume from some of the long term residents. It actually caused my eyes to itch and my throat to feel scratchy. I got around this somewhat by just constantly running the air conditioning unit, which kept the ... read more
Business response:
Angela, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Skip this place I had to ask one of the 2 ladies that were there if they could check me in because it was like I was invisible to them. There was a guy in front of me having trouble with his credit card. He was being help with one of the two ladies but the other lady was just there and I had to ask if she could help me. The suite look like it was out of a horror movie from the 80’s. Everything was dirty. We even saw a few cockroaches. Skip this place if you can.
Business response:
Nathaly, thank you for evaluating your stay at our hotel. Please accept our apologies for the service and cleanliness issues you encountered. Your feedback has been shared with our housekeeping team to take corrective measures. Also, we have shared your comments with our front desk associates to be more attentive moving forward. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
This hotel is in need of serious updating. The room was not clean. The light fixture over the bathroom mirror was broken in two places and the picture on the wall was cracked. The bed linens were stained. Very dated.
Business response:
Dennis, we apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of your room will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.5 star rating with 2,406 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.