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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk attendant spent 5-10 minutes on the phone with his dad before checking in guests. A room on the floor I was staying in was quarantined because of mold in the walls. At 930pm I received a knock on the room door from a police officer. There were reports of gun fire and the police officers were checking to see if any guests heard anything. Disappointing.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry for the unpleasant experience you had at the time of check-in. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We do hope you will stay with us another time so we can provide you with a satisfying stay. Sincerely, Hotel Management
No concierge unprofessional front desk guy no kitchen utensils to cook with ask for them they don't have until tomorrow cuz they're dirty ask them to bring dirty ones will clean myself then brought just one pot no clean up crew for the whole three days will DEFINITELY NOT STAYING HERE AGAIN AND HONESTLY NOBODY SHOULD TERRIBLE EXPERIENCE
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the problems you encountered in getting clean kitchen utensils, and we assure you that we will be working with our staff to ensure this does not repeat with or future guests. Thank you again, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
House keeing left the floor sticky with what looks like a spilled beverage. The batroom had dust and hair on the toilet tank. The shower had hairs on its walls.
Business response:
Wayne, thank you for staying with us again during your visit. It was disheartening to read the housekeeping issues you experienced in your rooms. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
Please note - I did not enjoy my stay in room 318 this weekend. The refrigerator woke me up in the middle of the night, it made way too much noise and ruined my good night sleep. I also found a bug in my room, which I have pictures of, and ruined the rest of my stay. I would like my money back. Please have someone get in touch with me.
Business response:
Thank you for your review. We are sorry for your disappointment with the refrigerator and the insect you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I booked this location thru your website and paid in advance. Upon my arrival at 11 pm after a 9 hour drive, I was told by the staff that I didn't have a room. I told the host that I had paid in advance and was told that they hadn't received any payment. When I asked the host what other hotels were around the area, I was not given any information. Another customer who had just checked in told the host they were leaving and I was told I could have their room. My husband went out to find out why they were leaving. My husband w... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.