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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not seem very welcoming at arrival. No indication of main entrance to gain access to check in lobby.
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
The last 3 visits the rooms havent been as clean as you would expect, and the last visit shower didn't work. Unfortunately didn't discover that until the morning.
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during the last few visits. We also apologize for the lack of communication from our side. Please be assured we have taken your comments seriously and have shared it with the housekeeping staff to double check each room prior to occupancy by the next guest. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
We booked this type of hotel specifically because it offered the ability to cook our own meals in the kitchen. When we arrived, we were told they didn't have any dishes. This was later clarified to state that they didn't have any CLEAN dishes. We were told there would be more available the next morning, but they still didn't have any when we asked. We finally were provided a set the second night. We explained how many adults and children we had in our party, but even then we were only given enough dishes for two people and w... read more
Business response:
Thank you for the feedback. We are extremely sorry for the lack of amenities you encountered and regret the front desk service issue you faced. We have taken note of your feedback and have shared it with the appropriate individuals so that such problems are not repeated with our future guests. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Beds where not comfortable and no ice machine or water
Business response:
Sylvia, we appreciate your evaluation of your stay at our hotel. A restful nights’ sleep is a must, and we regret knowing you were not able to sleep appropriately due to the discomfort with the bedding. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
"Free breakfast" was packets of instant oatmeal. We did not sleep AT ALL due to people in the hallways ALL NIGHT.... and dogs barking, day and night
Business response:
Thank you for posting a review of your stay. We're sorry you were disturbed at night by noise from other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Managem... read more
Cockroaches. “Breakfast” consists of granola bars and coffee. We had to stay here because we were moving across the country with a cat. In part this is “you get what you pay for”, but i feel that staying here gives you insight into living in the ghetto without having to leave the suburbs..
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the cockroaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We also apologize our breakfast offerings did not meet your expectations. We value your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
They have roaches‼️ The staff was great! The cleanliness of this hotel is not up to par. There’re was hair in my sink when I arrived. They have roaches, the hotel keys demagnetized every night. Stayed 5 nights on a business trip. Breakfast is oatmeal bars, hot cocoa, and coffee.
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations about the cleanliness of your room and our breakfast offerings. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Not again Will not return. We reserved a king suite. We checked in about 1030 pm and were promptly assigned a room. We entered the room and immediately noticed a bad smell and saw the ‘ozone machine’. We called and were told to return to the desk. It took about 15 minutes to reach someone with authority (by phone) to offer us a queen room (single bed, no sofa) for a discount. Not much of a choice since that was the only room available. The front desk person was very pleasant throughout, he just didn’t have the authority to a... read more
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your initial suite and regret the inconvenience it caused. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team members to improve our future guests’ experiences. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.5 star rating with 2,406 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.