This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean Room smelled like smoke. bathroom was worn out
Business response:
Chris, thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. It is our goal to provide an excellent experience for each guest, so we hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, Hotel Management
We wound up checking out immediately due to the terrible conditions. I couldn't in good conscience let my family stay there. Dirty boot prints were on the toilet seat, hairs on the "clean" towels and sink, mussed beds, filthy carpet in the hallways, rooms being fumigated for some reason, front desk person barely looked up during check-in (texting the entire time), etc.
Business response:
Thank you for staying with us again during your visit. It was disheartening to read the cleanliness issues you experienced in your room. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. In response to your feedback, we will remind our front desk staff to be more diligent going forward. We value your feedback. We look forward to welcoming you for a better experience going forward. Sincerely, Hotel Management
Location was convenient. Furniture is old, bathroom was dirty, rooms are noisy, terrible smell upon walking into room. It’s motel level, so way overpriced.
Business response:
Thank you for the review of your stay. We apologize for the noise and cleanliness issues you encountered during your stay and regret the inconvenience caused. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. We have taken note of your concerns regarding the furniture and will share it with the appropriate team to review and action. On a positive note, we are happy you liked our convenient location. We hope you will return so we can make it up to you. Sincerely, Hotel Manage... read more
I stayed at this property three years ago when first arriving to Washington. Now service was horrible, dishes, linens, rooms where not so clean. My kids where bitten by bed bugs, and even contacted Lise, checked out the property ASAP!
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Beautiful building on outside. Very basic and dated inside. Room wreaked of old cigarette smoke. Awful
Business response:
Steve, thanks for taking the time to review our hotel. We apologize for the disappointing stay you had and regret your room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. Please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Sooo estuve un dia y me cambié de hotel. Mala atencion en general del personal en, especial de aquellas en el lobby.
Business response:
Thank you for sharing your review. We apologize for the poor attention provided by our associates during your stay. Your feedback has been shared with the appropriate department involved, and we are working on the feedback provided by them in an effort to improve our service levels going ahead. Please consider giving us a second chance as we seek to achieve good marks from you in the future. Sincerely, Hotel Management
This place has BEDBUGS and when I complained about it they denied the picture being a bedbug.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,498 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.