This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location of the property was good. The breakfast was only muffins or sweet breakfast bars. Of course, coffee, tea and chocolate were available. The room smelled and was very dirty. Their policy is that they only do housekeeping when your stay is longer than 7 days, but there were dirty clothes sticking out from under the bed from a previous guest’s stay. The staff was friendly, but could not help much with the issues. I will not stay at this hotel again.
Business response:
Paddi, thank you for being our guest. Although you liked our location as well as our staff, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Location good. Needs update of interior, very outdated
Business response:
Thank you for staying with us. Although you liked our location, we are sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Filthy is an understatement. There were pubes and snot on the walls, white stains on the chairs and bed skirts, dust everywhere, and dirty windows. This place should be condemned. Inept front desk staff told me I could leave and get my money back because there were no housekeepers on site (at 4pm on a Friday of Memorial Day weekend). Knowing that everything nearby was sold out, I asked for cleaning supplies and cleaned the room myself. The best thing I can say about this place is that the continental breakfast is a lie. Ther... read more
Business response:
Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the service and cleanliness issues you experienced, as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, and we will discuss your comments with our housekeeping team to make sure these procedures are being followed each and every time a room is cleaned. We can absolutely do better, so we hope that you will give us the opportunity in ... read more
Shower did not work and toilet leaked water all over bathroom floor. Room smelled weird.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We truly regret the inconvenience it caused. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
the staff was polite, but the floor of the room's kitchenette was sticky, there were two outlets in the room that were LOOSE from the wall, and the hall lights in the corridor were out for two days leaving a large section of the hall in complete darkness. It took a day for the staff to find a coffee maker for the room, and when provided it did not have filters.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Stay away Dirty run down dump of a hotel, long term construction workers & Section 8 welfare types staying there. Room had major pet odors as they allow pets.... It was cheap for the DC area but I was expexting slightly better than that.
Business response:
Mark, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
This property was absolutely disgusting. Check in was a joke. Neither of the two employees had a clue about what customer service was. It was my fault for booking such a cheap place.
Business response:
Thank you for choosing us. We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy. Therefore, we apologize for not delivering the experience you deserve. We also apologize for the unpleasant experience you had with our associates. Your feedback will be shared with our appropriate team to ensure we are more diligent going forward. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.5 star rating with 2,406 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.