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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lobby had a nasty smell when you enter. Room was decent but there was a tarantula in my room fell right on my and then disappeared, I couldn’t sleep afraid it might come back... The breakfast was a joke just coffee and gas station muffins little tiny ones and no water. I won’t be staying next time.
Business response:
Moin, thank you for reviewing your experience. We are disappointed to know your stay was made uncomfortable one due to the housekeeping issues. We also are sorry for the breakfast not being according to your liking. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
Great staff but hotel needs updating The location is fantastic. It's close to many restaurants and stores. Plus, very convenient to the major highways. The room however just felt very tired and dated. I didnt feel comfortable sleeping on the sheets. The room along with the hallways smelled strongly of cigarette smoke, I assume from some of the long term residents. It actually caused my eyes to itch and my throat to feel scratchy. I got around this somewhat by just constantly running the air conditioning unit, which kept the ... read more
Business response:
Angela, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Skip this place I had to ask one of the 2 ladies that were there if they could check me in because it was like I was invisible to them. There was a guy in front of me having trouble with his credit card. He was being help with one of the two ladies but the other lady was just there and I had to ask if she could help me. The suite look like it was out of a horror movie from the 80’s. Everything was dirty. We even saw a few cockroaches. Skip this place if you can.
Business response:
Nathaly, thank you for evaluating your stay at our hotel. Please accept our apologies for the service and cleanliness issues you encountered. Your feedback has been shared with our housekeeping team to take corrective measures. Also, we have shared your comments with our front desk associates to be more attentive moving forward. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
This hotel is in need of serious updating. The room was not clean. The light fixture over the bathroom mirror was broken in two places and the picture on the wall was cracked. The bed linens were stained. Very dated.
Business response:
Dennis, we apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of your room will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Did not seem very welcoming at arrival. No indication of main entrance to gain access to check in lobby.
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
The last 3 visits the rooms havent been as clean as you would expect, and the last visit shower didn't work. Unfortunately didn't discover that until the morning.
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during the last few visits. We also apologize for the lack of communication from our side. Please be assured we have taken your comments seriously and have shared it with the housekeeping staff to double check each room prior to occupancy by the next guest. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
We booked this type of hotel specifically because it offered the ability to cook our own meals in the kitchen. When we arrived, we were told they didn't have any dishes. This was later clarified to state that they didn't have any CLEAN dishes. We were told there would be more available the next morning, but they still didn't have any when we asked. We finally were provided a set the second night. We explained how many adults and children we had in our party, but even then we were only given enough dishes for two people and w... read more
Business response:
Thank you for the feedback. We are extremely sorry for the lack of amenities you encountered and regret the front desk service issue you faced. We have taken note of your feedback and have shared it with the appropriate individuals so that such problems are not repeated with our future guests. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Beds where not comfortable and no ice machine or water
Business response:
Sylvia, we appreciate your evaluation of your stay at our hotel. A restful nights’ sleep is a must, and we regret knowing you were not able to sleep appropriately due to the discomfort with the bedding. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,498 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.