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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was old, dirty, smoky in a nonsmoking hotel and cigarette bud in elevator. Mold smell, black mold on the ceiling, ran out of coffee a couple of mornings and dirty (hairs) bathroom. Curtains coming down, old room in general. I would never stay there again. But, the staff was very nice. Moved me out of moldy room right away.
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
I need my one night reward Hallways smelled like cigarettes even though it was a smoke free hotel and we never got use wifi. Front desk kept saying it would be up soon and it never got fixed, not even the next day. I used a coupon on the app which only saved me $5, then I find out that night won’t be included towards my rewards.
Business response:
Charlie, thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor and regret for not being able to resolve it while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We will be more diligent in our efforts and hope to have another opportunity to prove it to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Worse mattress ever!! About 9 inches thick, felt every spring.
Business response:
Tony, thank you for being our guest. We are sorry for the discomfort you experienced with the bedding. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The room size was good, but not breakfast and the pillows are horrible.
Business response:
We are sorry that you were unhappy with our breakfast offerings and the inconvenience caused by our bedding. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Your feedback regarding the breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. Thank you for sharing your comments. We hope you will choose to stay with us again so that we can provid... read more
STAY AWAY FROM HERE UNLESS YOU WANT ROACHES At 1st appearance our room seemed to be just fine and although the beds were very hard it would be acceptable for a nights stay. Once I got in the shower things went downhill fast. Within moments I was standing calf deep in the shower water from its lack of draining. I got out and tried to unclog it so my daughter and friend could take showers as well. Well needless to say what I pulled out of the tub was beyond disgusting. I'm not sure someone want decapitated and their head shove... read more
Business response:
Aaron, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality yo... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
This property advertised that continental breakfast is included. But they did not provide it as promised.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.5 star rating with 2,406 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.