This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
"Free breakfast" was packets of instant oatmeal. We did not sleep AT ALL due to people in the hallways ALL NIGHT.... and dogs barking, day and night
Business response:
Thank you for posting a review of your stay. We're sorry you were disturbed at night by noise from other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Managem... read more
Cockroaches. “Breakfast” consists of granola bars and coffee. We had to stay here because we were moving across the country with a cat. In part this is “you get what you pay for”, but i feel that staying here gives you insight into living in the ghetto without having to leave the suburbs..
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the cockroaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We also apologize our breakfast offerings did not meet your expectations. We value your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
They have roaches‼️ The staff was great! The cleanliness of this hotel is not up to par. There’re was hair in my sink when I arrived. They have roaches, the hotel keys demagnetized every night. Stayed 5 nights on a business trip. Breakfast is oatmeal bars, hot cocoa, and coffee.
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations about the cleanliness of your room and our breakfast offerings. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Not again Will not return. We reserved a king suite. We checked in about 1030 pm and were promptly assigned a room. We entered the room and immediately noticed a bad smell and saw the ‘ozone machine’. We called and were told to return to the desk. It took about 15 minutes to reach someone with authority (by phone) to offer us a queen room (single bed, no sofa) for a discount. Not much of a choice since that was the only room available. The front desk person was very pleasant throughout, he just didn’t have the authority to a... read more
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your initial suite and regret the inconvenience it caused. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team members to improve our future guests’ experiences. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The location of the property was good. The breakfast was only muffins or sweet breakfast bars. Of course, coffee, tea and chocolate were available. The room smelled and was very dirty. Their policy is that they only do housekeeping when your stay is longer than 7 days, but there were dirty clothes sticking out from under the bed from a previous guest’s stay. The staff was friendly, but could not help much with the issues. I will not stay at this hotel again.
Business response:
Paddi, thank you for being our guest. Although you liked our location as well as our staff, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Location good. Needs update of interior, very outdated
Business response:
Thank you for staying with us. Although you liked our location, we are sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Filthy is an understatement. There were pubes and snot on the walls, white stains on the chairs and bed skirts, dust everywhere, and dirty windows. This place should be condemned. Inept front desk staff told me I could leave and get my money back because there were no housekeepers on site (at 4pm on a Friday of Memorial Day weekend). Knowing that everything nearby was sold out, I asked for cleaning supplies and cleaned the room myself. The best thing I can say about this place is that the continental breakfast is a lie. Ther... read more
Business response:
Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the service and cleanliness issues you experienced, as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, and we will discuss your comments with our housekeeping team to make sure these procedures are being followed each and every time a room is cleaned. We can absolutely do better, so we hope that you will give us the opportunity in ... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.