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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower did not work and toilet leaked water all over bathroom floor. Room smelled weird.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We truly regret the inconvenience it caused. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
the staff was polite, but the floor of the room's kitchenette was sticky, there were two outlets in the room that were LOOSE from the wall, and the hall lights in the corridor were out for two days leaving a large section of the hall in complete darkness. It took a day for the staff to find a coffee maker for the room, and when provided it did not have filters.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Stay away Dirty run down dump of a hotel, long term construction workers & Section 8 welfare types staying there. Room had major pet odors as they allow pets.... It was cheap for the DC area but I was expexting slightly better than that.
Business response:
Mark, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
This property was absolutely disgusting. Check in was a joke. Neither of the two employees had a clue about what customer service was. It was my fault for booking such a cheap place.
Business response:
Thank you for choosing us. We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy. Therefore, we apologize for not delivering the experience you deserve. We also apologize for the unpleasant experience you had with our associates. Your feedback will be shared with our appropriate team to ensure we are more diligent going forward. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Property was old, dirty, smoky in a nonsmoking hotel and cigarette bud in elevator. Mold smell, black mold on the ceiling, ran out of coffee a couple of mornings and dirty (hairs) bathroom. Curtains coming down, old room in general. I would never stay there again. But, the staff was very nice. Moved me out of moldy room right away.
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
I need my one night reward Hallways smelled like cigarettes even though it was a smoke free hotel and we never got use wifi. Front desk kept saying it would be up soon and it never got fixed, not even the next day. I used a coupon on the app which only saved me $5, then I find out that night won’t be included towards my rewards.
Business response:
Charlie, thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor and regret for not being able to resolve it while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We will be more diligent in our efforts and hope to have another opportunity to prove it to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.