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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse mattress ever!! About 9 inches thick, felt every spring.
Business response:
Tony, thank you for being our guest. We are sorry for the discomfort you experienced with the bedding. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The room size was good, but not breakfast and the pillows are horrible.
Business response:
We are sorry that you were unhappy with our breakfast offerings and the inconvenience caused by our bedding. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Your feedback regarding the breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. Thank you for sharing your comments. We hope you will choose to stay with us again so that we can provid... read more
STAY AWAY FROM HERE UNLESS YOU WANT ROACHES At 1st appearance our room seemed to be just fine and although the beds were very hard it would be acceptable for a nights stay. Once I got in the shower things went downhill fast. Within moments I was standing calf deep in the shower water from its lack of draining. I got out and tried to unclog it so my daughter and friend could take showers as well. Well needless to say what I pulled out of the tub was beyond disgusting. I'm not sure someone want decapitated and their head shove... read more
Business response:
Aaron, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality yo... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
This property advertised that continental breakfast is included. But they did not provide it as promised.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Beds were good. Relatively quiet. Staff was slow, all but one was unresponsive to our requests. Smoke detector in our room was taped over with masking tape. The entire hotel smelled of marijuana smoke which the cleaning staff tried to cover up with a disgusting smelling powder deodorizer that caused three out of the four of us allergy attacks. One lost his voice entirely. “Grab &Go” breakfast was only small cheap pre-packaged muffins & coffee.Never again!!!!!!!
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Will never go back!! Old building. Halls smelled of burned food. No dog waste receptacles. Shower leaked. Graffiti on bathroom door. Light fixture falling apart. Stained towels. Ridiculous breakfast unavailable- manager took key home with her so ckerk had no access to supplies. Had to take dirty towels to front desk to get clean ones. Too many issues to list. Was very disappointed.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,498 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.